Operational Support Services Rep

MAPFRE • Webster, MA

8d • Onsite

About The Position

Come join our Insurance Operations team! We’re looking for a highly organized individual who thrives in a fast‑paced environment and is eager to contribute to the daily success of the team. If you enjoy meaningful work that keeps everything running smoothly behind the scenes, this is a great fit. Job Summary Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Requirements

• Strong organization and prioritization skills.
• Effective verbal and written communication skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office.
• Ability to interact well with others in a team environment.
• Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools.
• Basic math skills.
• High school diploma or equivalent.

Nice To Haves

• Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred.
• Previous experience in a customer service position helpful.

Responsibilities

• Process and deliver correspondence to intended party for Claims and Underwriting.
• Index documents received electronically and scanned documents.
• Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines.
• Process Merit Rating Board Hearing Lists and Claim print requests.
• Process various data entry functions and clerical support.
• Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable.
• Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters.
• Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log.
• Respond quickly and independently to lobby visitor concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees