Operational Support Coordinator

SERVPRO of Cape Girardeau & Scott Counties

102d

About The Position

Operations Support Coordinator – SERVPRO® of Cape Girardeau & Scott Counties Join a team that restores more than property — we restore peace of mind. At SERVPRO® of Cape Girardeau & Scott Counties, we believe in serving with excellence, growing relationships, believing in the vision, and following the process. Every day, our team lives out our core values through hard work, compassion, and a commitment to doing what’s right. As an Operations Support Coordinator, you’ll be the organizational backbone of our office — keeping communication clear, job files accurate, and processes running smoothly from the first call to job completion. You’ll work closely with project managers, production teams, and customers to ensure every detail is handled with care and precision. This is a full-time position with flexible hours — either 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m., Monday through Friday. You’ll make a difference by: • Managing customer communication and coordinating incoming calls with professionalism, warmth, and empathy • Reviewing and updating leads, estimates, and job files in Quickbase and WorkCenter 2.0 • Assisting Project Managers with sketches, estimates, and documentation accuracy • Handling invoicing, posting payments, and following up on outstanding accounts receivable • Scheduling and tracking general cleaning and restoration jobs • Maintaining accuracy, organization, and compliance across all franchise systems You’re a steady, detail-oriented professional who thrives on keeping things running smoothly behind the scenes. You take pride in finishing what you start, bringing calm to chaos, and helping people feel cared for. You’ll do well here if you are: • Dependable and consistent — you take ownership and follow through every time. • Empathetic and professional — you understand customers may be calling on one of their hardest days. • Organized and proactive — you notice what needs to be done before being asked. • Calm under pressure — you can juggle multiple calls, requests, and details without losing focus. • Collaborative — you believe the best results come from teamwork and communication. • Positive and adaptable — you bring good energy, even when plans change.

Requirements

Dependable and consistent — you take ownership and follow through every time.
Empathetic and professional — you understand customers may be calling on one of their hardest days.
Organized and proactive — you notice what needs to be done before being asked.
Calm under pressure — you can juggle multiple calls, requests, and details without losing focus.
Collaborative — you believe the best results come from teamwork and communication.
Positive and adaptable — you bring good energy, even when plans change.

Nice To Haves

High school diploma or GED
1+ year experience in administrative, coordination, or customer-service work
Strong organizational and computer skills
Excellent communication, follow-up, and multitasking ability
A desire to contribute to a values-driven, close-knit team

Responsibilities

Managing customer communication and coordinating incoming calls with professionalism, warmth, and empathy
Reviewing and updating leads, estimates, and job files in Quickbase and WorkCenter 2.0
Assisting Project Managers with sketches, estimates, and documentation accuracy
Handling invoicing, posting payments, and following up on outstanding accounts receivable
Scheduling and tracking general cleaning and restoration jobs
Maintaining accuracy, organization, and compliance across all franchise systems