Operational Support Associate (Raleigh-Durham International Airport)

SIXT USA•Morrisville, NC

19h•Onsite

About The Position

As an Operational Support Associate at SIXT, you will be at the center of rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. This role involves face-to-face interaction with customers, managing vehicle readiness and movement, and ensuring a smooth, efficient, and memorable rental experience. The position offers flexible hours, bonus opportunities, and room for career growth, with an hourly rate of $22.75. SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and approximately 9,000 employees worldwide. Their mobility platform, ONE, integrates SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), providing customers access to a fleet of 350,000 vehicles, services from 4,000 cooperation partners, and around 5 million drivers globally. Operating with franchise partners, SIXT is present in over 110 countries at 2,000 rental stations. The company prioritizes top-tier customer experience and outstanding customer service, embracing entrepreneurship and long-term stability with a forward-thinking corporate strategy.

Requirements

Persuasive, confident, and driven by performance-based incentives (Sales & Communication Skills)
Strong background in customer service and passionate about delivering exceptional experiences (Customer Service Focus)
Manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency (Organizational & Technical Skills)
Thrive in a team-oriented environment and adjust smoothly to changing business needs (Team Collaboration)
Available to work a variety of shifts, including evenings, weekends, and holidays (Flexibility)
At least 18 years old
Authorized to work in the U.S.
Hold a valid driver’s license with a clean record

Responsibilities

Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning