Operational Support Associate (Louis Armstrong New Orleans International Airport)

SIXT USA•Kenner, LA

1d•Onsite

About The Position

As an Operational Support Associate at SIXT, you will be a people-first problem solver at the center of rental operations. This role involves providing exceptional customer service, supporting fleet logistics, and driving sales performance. You will interact with customers face-to-face, manage vehicle readiness and movement, and ensure a smooth, efficient, and memorable rental experience. The position offers flexible hours, bonus opportunities, and room for career growth, with an hourly rate of $22.50.

Requirements

Persuasive, confident, and driven by performance-based incentives (Sales & Communication Skills)
Strong background in customer service and passionate about delivering exceptional experiences (Customer Service Focus)
Ability to manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency (Organizational & Technical Skills)
Thrive in a team-oriented environment and adjust smoothly to changing business needs (Team Collaboration)
Available to work a variety of shifts, including evenings, weekends, and holidays (Flexibility)
At least 18 years old
Authorized to work in the U.S.
Hold a valid driver’s license with a clean record

Responsibilities

Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

Benefits

Healthcare coverage (medical, dental, vision)
Life insurance
Critical illness coverage
Hospital indemnity coverage
Pet insurance
401k plan
Paid Time Off (PTO)
Sick leave
Time and a half for working on public holidays
Employee Assistance Program
Employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform with weekly dry cleaning