Operational Support Associate (Raleigh-Durham International Airport)

SIXT • Morrisville, NC

5h • Onsite

About The Position

As an Operational Support Associate at SIXT, you’ll be at the center of our rental operations, providing exceptional customer service, supporting fleet logistics, and driving sales performance. You’ll interact with customers face-to-face, manage vehicle readiness and movement, and ensure each rental experience is smooth, efficient, and memorable. Your role involves delivering exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities. You will support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards. Additionally, you will oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal. You are responsible for ensuring vehicle cleanliness, performing routine checks, and assisting with driving and staging to maintain fleet efficiency and presentation. You will also maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning.

Requirements

• Sales & Communication Skills: persuasive, confident, and driven by performance-based incentives
• Customer Service Focus: strong background in customer service and passionate about delivering exceptional experiences
• Organizational & Technical Skills: manage logistics, scheduling, and documentation with ease, and quickly adapt to internal systems with basic computer proficiency
• Team Collaboration: thrive in a team-oriented environment and adjust smoothly to changing business needs
• Flexibility: available to work a variety of shifts, including evenings, weekends, and holidays
• Licensing & Eligibility: at least 18 years old, authorized to work in the U.S., and hold a valid driver’s license with a clean record

Responsibilities

• Deliver exceptional rental experiences by guiding customers through vehicle options, protection packages, and add-ons while maximizing sales opportunities
• Support customers throughout their rental journey, ensuring satisfaction, collecting feedback, and maintaining high service standards
• Oversee fleet operations, including vehicle readiness, inventory management, coordination with service partners, and preparation for rental or disposal
• Ensure vehicle cleanliness, perform routine checks, and assist with driving and staging to maintain fleet efficiency and presentation
• Maintain accurate records of inventory, service updates, and customer interactions while collaborating across teams to support daily operations and planning

Benefits

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees