Operational Support Analyst

Global Support and Development•Charlotte, NC

60d•Onsite

About The Position

Global Support and Development is seeking to hire a Operational Support Analyst The position is full-time, in-person, and located at HQ in Charlotte, N.C. Ready to become the ultimate hazard detective? Global Support and Development (GSD) is seeking a technically skilled Operations Support Analyst to be our eyes and ears on the planet. Your superpower will be turning complex environmental data—from the swirling patterns of the GFS and ECMWF forecast models to the subtle shifts in seismic activity—into clear, operational alerts. If you thrive in a high-tempo environment and are eager to play a pivotal role in ensuring our rapid response teams are always one step ahead of a natural disaster, then get ready! This critical position, based in Charlotte, NC, is your chance to directly protect lives. GSD offers a comprehensive benefits package to include: Up to 25 days of accrued vacation Up to 80 hours of annual sick leave Up to 80 hours of Military Pay and 30 Days Differential Medical, Dental and Vision (GSD covers monthly premium) Group Life and AD&D Coverage (GSD covers monthly premium) Retirement (Pre and Post Tax Options) and a Company Match Matches on Qualified 529 Plans Up to 14 Paid Holidays Want to know more? Read on to learn more about the role and how you can help protect lives! PURPOSE OF POSITION: GSD is seeking an Operations Support Analyst to provide dedicated hazard monitoring and threat identification to support steady state and disaster response operations. Threats include natural disasters, complex emergencies, socio-political concerns, public health crises, supply chain and transportation disruptions, and any operational disruptions that impact GSD's mission. This position seeks to enhance GSD’s capacity to detect, assess, and communicate emerging hazards—particularly hurricanes, cyclones, earthquakes, volcanoes, and other high-impact events within GSD's areas of operations. The Analyst will play a pivotal role in fusing multiple data streams—including meteorological models such as GFS, ECMWF (European Model), and other forecasting tools—with geological, oceanic, and humanitarian intelligence sources. This information, supported by other information points within GSD, will be transformed into clear, actionable intelligence products to inform decision-making, support pre-positioning strategies, and reduce operational surprise. This position is designed for a technically skilled analyst with experience in disaster monitoring, storm modeling interpretation, and operational decision support in high-tempo environments.

Requirements

Three (3) or more years of experience in intelligence analysis, meteorology, emergency management, or disaster monitoring.
Bachelor’s degree in meteorology, emergency management, environmental science, geography, international relations, or a related field; or
Equivalent combination of education and professional experience in hazard and threat monitoring or operational intelligence.
Demonstrated skill in interpreting and comparing outputs from multiple storm forecasting models (e.g., GFS, ECMWF)
Structured analytic technique - ability to synthesize multi-source hazard data into actionable intelligence for operational decision-making
Competency in producing geospatial products and annotated maps for situational awareness
Familiarity with global hazard monitoring tools and platforms (e.g., NOAA, JTWC, USGS, GDACS, ReliefWeb)
Strong written and verbal communication skills, with an ability to brief diverse audiences quickly and clearly.
Discernment for confidentiality in relation to organizational, partner, and donor activities and communications
Strong organizational skills and the ability to rapidly shift tasks
Experience working and/or traveling domestically and internationally

Nice To Haves

Working knowledge of Spanish and/or French desired.

Responsibilities

Support GSD’s Operations Room to maintain 24/7/365 awareness of global hazards with emphasis on hurricanes, cyclones, severe storms, earthquakes, tsunamis, and volcanic activity.
Monitor and interpret meteorological models to assess forecast confidence, track trends, and anticipate potential threats to our area of operations
Differentiate between general hazards and operational threats by assessing relevance to GSD’s current and future operations, assets, and partner geographies to provide early warning alerts and situational updates, and recommendations to GSD’s Operations Team
Produce clear, concise, and standardized hazard and threat intelligence products, including daily summaries, hurricane briefs, and rapid updates. Develop geospatial visualizations and annotated storm track maps to support decision-making
Maintain templates and workflows to ensure timely and consistent product delivery. Contribute to SOPs for alert generation, escalation criteria, and size-up initiation
Support the design of an integrated hazard and threat monitoring dashboard for GSD’s common operating picture tools
Review, recommend, and implement third-party tools to enhance hazard and threat monitoring capabilities
Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct
Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact
Other duties as assigned.