Operational Model Excellence Expert

Swiss Re•Windsor, CT

5d•$116,000 - $174,000•Hybrid

About The Position

As an Operational Model Excellence (OMEX) Expert, you'll be at the forefront of strategic initiatives that transform how we deliver commercial insurance solutions. You'll analyze current processes, identify improvement opportunities, and lead implementation of optimized workflows that enhance efficiency, quality, and customer satisfaction across our organization. You will define strategies across four key pillars of people, process, systems, and data to implement comprehensive solutions to address strategic business issues. Identifying how Artificial Intelligence can transform our current operations will be a critical part of your role. Your expertise in general and specialty property insurance will enable you to develop tailored solutions that address the unique complexities of underwriting, claims handling, and risk assessment in these specialized areas.

Requirements

Bachelor's degree in Business, Operations Management, Insurance, or related fields
Minimum 8 years of experience in operational model excellence, process improvement, or similar roles, with at least 3 years specifically in commercial insurance with focus on general and specialty property
Understanding of general and/or specialty property insurance operations, including underwriting workflows, risk assessment, policy administration, and claims processes
Proven track record of successfully leading process transformation initiatives that delivered measurable business value in property insurance operations
Strong project management skills with experience managing complex, cross-functional improvement projects from inception to implementation

Nice To Haves

Certification in Lean, Six Sigma (Green Belt or Black Belt), or other process improvement methodologies
Experience with business process management tools and techniques applied to insurance operations
Knowledge of automation technologies (RPA, workflow automation) and Artificial Intelligence solutions (ChatGPT, Copilot, Palantir AIP) and their application in property insurance processes
Experience with change management methodologies and frameworks in regulated insurance environments
Deep understanding of commercial insurance principles, products, and market dynamics, particularly in general and specialty property segments
Experience in implementing continuous improvement cultures in insurance organizations
Familiarity with data analysis tools and visualization software for insurance performance metrics
Knowledge of property risk engineering principles and their integration into operational processes
Experience working with global or multinational property insurance portfolios
Understanding of reinsurance concepts and how they impact property insurance operations
Experience optimizing processes that involve multiple stakeholders including brokers, clients, and third-party service providers
Demonstrated ability to balance operational efficiency with effective risk management and regulatory compliance

Responsibilities

Lead process transformation initiatives from assessment through implementation, ensuring alignment with business objectives and stakeholder expectations in the general and specialty property insurance space
Conduct comprehensive process analyses to identify inefficiencies, bottlenecks, and improvement opportunities across commercial insurance operations, with particular focus on property insurance workflows
Develop and implement standardized operating procedures and best practices to enhance operational efficiency in underwriting, policy administration, and claims management for property insurance
Apply Lean and Six Sigma methodologies to eliminate waste and reduce variation in key business processes, tailoring approaches to address the unique challenges of general and specialty property insurance
Manage improvement projects using structured project management approaches to ensure timely and successful delivery of initiatives that enhance property insurance operations
Facilitate cross-functional collaboration to design and implement process improvements that span multiple departments, including underwriting, claims, risk engineering, and client services
Create and monitor KPIs to measure process performance and quantify the impact of improvement initiatives on key metrics such as cycle time, loss ratios, and customer satisfaction
Lead change management efforts to ensure successful adoption of new processes and workflows across the organization, particularly in teams handling complex property risks
Provide expertise and coaching to business teams on operational model excellence principles and methodologies, contextualized for property insurance applications
Identify opportunities for digitalization and automation in property insurance workflows to reduce manual effort and enhance data accuracy
Analyze market trends and competitive practices to incorporate industry best practices into operational improvement initiatives
Partner with IT teams to design and implement technology solutions that support enhanced property insurance operations