Operational Excellence & Occupancy Planning Summer 2026 Internship - Chicago

JLL • Chicago, IL

19h • Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL Work Dynamics: Work Dynamics at JLL offers comprehensive workplace solutions designed to optimize the productivity, efficiency, and employee experience within organizations. Combining data-driven insights with innovative technologies, Work Dynamics assists businesses in creating tailored workplace strategies that align with their unique goals and objectives. By leveraging JLL's expertise in workplace strategy, space planning, change management, and workplace technology, the Work Dynamics team brings together the physical, digital, and cultural aspects of the workplace to drive employee satisfaction, collaboration, and overall business success. What the job involves: We are currently seeking a Summer Intern in Center of Excellence Operations to join our team. In this role, you will learn business intelligence and analytics, process optimization methodologies, and enterprise risk management frameworks. As a Summer Intern in Center of Excellence Operations at JLL, you will:

Requirements

• Actively pursuing a bachelor's degree, with 2-3 years completed majoring in Business, Finance, Analytics or Real Estate related disciplines
• Strong analytical and Excel skills with excellent communication and organizational abilities
• Permanent US work authorization required.

Nice To Haves

• Experience with data visualization tools (PowerBI, Tableau) preferred
• Understanding of process improvement methodologies helpful
• Exposure to global account operations and transformation leadership desired

Responsibilities

• Business Intelligence & Analytics Support (20%): Compile and analyze operational data from various service lines, create dashboard updates and performance tracking reports, support monthly KPI reporting and client satisfaction metrics, and assist with data quality assessments and trend analysis
• Process Documentation & Optimization (40%): Document current state processes and workflows, support process mapping and improvement initiative research, maintain COE knowledge base and best practices library, and assist with lean methodology implementation tracking
• Project Coordination & Administrative Support (15%): Coordinate cross-service line meetings and governance sessions, maintain project timelines and milestone tracking, support initiative communication and stakeholder updates, and manage COE calendar and administrative tasks
• Training & Development Support (10%): Assist with training material development and updates, support employee engagement survey coordination, help organize town halls and leadership communications, and maintain training completion tracking and reporting
• Risk Management & Compliance Support (15%): Support monthly risk review preparation and documentation, assist with MSA compliance tracking and reporting, help maintain audit documentation and findings follow-up, and support contract deliverable tracking

Benefits

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Career Level: Intern