Operational Excellence Coordinator

Terumo•Southaven, MS

23d

About The Position

The Operational Excellence Coordinator plays a critical role in driving continuous improvement and operational efficiency across the L&D organization along with developing and delivering training. This position supports and leads cross-functional improvement initiatives, manages projects from inception to completion, and facilitates Kaizen events to foster a culture of operational excellence. The ideal candidate is analytical, detail-oriented, and understands Lean, Six Sigma, and project management methodologies. The coordinator will be aware of the flow of activity within L&D, with understanding of daily performance goals and the reporting of daily metrics. They may assist with investigation and resolution of problems as well as research and respond to customer service or quality assurance inquiries while monitoring key performance indicators (KPIs) and promoting a culture of continuous improvement.

Requirements

Self-motivated with strong problem-solving and critical-thinking abilities.
Advanced computer skills including ability to accurately enter data, run reports and investigate issues in SAP.
Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations.
Requires the ability to lift at least, but not limited to 50 lbs., stand for long periods of time and ability to continually stooping, bending, lifting, pulling, pushing and reaching.
Excellent communication, facilitation, and interpersonal skills.
Familiarity with MS Project, Minitab, Smartsheet, Visio and Excel.
Ability to operate Powered Industrial Lift Equipment, (includes Sit Down Rider, walk behind lift truck and stand-up equipment when applicable), shrink wrapper, etc. and instruct others in the proper usage of this equipment.
Associates degree in Operations Management, Business Administration or equivalent combination of education and work experience.
Minimum 3 years of experience within a warehouse/distribution center.
Lean Six Sigma Green Belt certification or completion of certification within 18 months.

Nice To Haves

Experience leading or facilitating Kaizen events is strongly preferred.
Equipment Lift operator certified a plus.

Responsibilities

Support the deployment and execution of the Operational Excellence strategy across departments. Work closely with stakeholders to align improvement initiatives with strategic business goals.
Lead and manage key improvement projects with cross-functional teams to drive measurable business results.
Facilitate Kaizen events and projects, including planning, execution, and post-event follow-up to ensure sustainability of improvements.
Performs investigations of complex issues that require considerable judgement and initiative to drive appropriate resolution. Identify process improvements that are required as the result of investigation. Confirm timely investigation and resolution of issues and provide results of investigations to requesting parties.
Identify, analyze, and prioritize opportunities for operational improvements using data-driven methods.
Develop standard work, process maps, and visual management tools to drive consistency and clarity.
Provide coaching on housekeeping, best practices and 5s standards to maintain facility cleanliness and organization efficiencies.
Track and report progress on project deliverables, timelines, and KPIs as well as maintaining project documentation such as charters, summaries and action plans.
Provides training, mentoring and coaching to new and existing associates on new processes or updates or revisions to processes.
Identifies updates required to procedures based on changes to processes or the result of improvement activities. May redline procedures for submission in change orders.