Operational Effectiveness Analyst II

Standard Insurance Company•Portland, OR

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary The Operational Effectiveness Analyst II drives data analytics initiatives that create measurable business value and inform strategic decision-making. This role blends business acumen, technical expertise, and strong quantitative skills to analyze complex data, uncover insights, and develop solutions that enhance operational performance and customer outcomes.

Requirements

High School Diploma required, bachelor’s degree preferred.
2 or more years of relevant experience in data analysis and reporting within the insurance industry.
Advanced analytical and problem-solving skills with the ability to explore, analyze, and synthesize large, complex data sets into actionable insights and recommendations.
Strong technical proficiency in tools such as Microsoft Excel, SQL, Power BI, and Tableau, with the ability to quickly learn and utilize new software.
Effective communication and prioritization skills, including structuring documents for senior management, driving alignment, and managing multiple priorities under aggressive timelines.

Responsibilities

InMoment daily, weekly and monthly reporting
Follow through on Launch Pad and InMoment feedback provided to Contact Center supervisors and website team
Prepare and maintain customer feedback survey reporting as required
Weekly and monthly metrics for call center teams
Quality reporting for claims and customer service
Responsible for daily manipulation of data, exploratory data analysis, running and evaluation of models, and development of advanced reporting
Extracts and transforms data from different areas to be used for modeling and reporting
Analyzes data in order to derive insight and find actionable initiatives

Benefits

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

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