Operational Effectiveness Analyst II

Standard Life • San Francisco, CA

3d

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary The Operational Effectiveness Analyst II drives data analytics initiatives that create measurable business value and inform strategic decision-making. This role blends business acumen, technical expertise, and strong quantitative skills to analyze complex data, uncover insights, and develop solutions that enhance operational performance and customer outcomes.

Requirements

• High School Diploma required, bachelor's degree preferred.
• 2 or more years of relevant experience in data analysis and reporting within the insurance industry.
• Advanced analytical and problem-solving skills with the ability to explore, analyze, and synthesize large, complex data sets into actionable insights and recommendations.
• Strong technical proficiency in tools such as Microsoft Excel, SQL, Power BI, and Tableau, with the ability to quickly learn and utilize new software.
• Effective communication and prioritization skills, including structuring documents for senior management, driving alignment, and managing multiple priorities under aggressive timelines.

Responsibilities

• InMoment daily, weekly and monthly reporting
• Follow through on Launch Pad and InMoment feedback provided to Contact Center supervisors and website team
• Prepare and maintain customer feedback survey reporting as required
• Weekly and monthly metrics for call center teams
• Quality reporting for claims and customer service
• Responsible for daily manipulation of data, exploratory data analysis, running and evaluation of models, and development of advanced reporting
• Extracts and transforms data from different areas to be used for modeling and reporting
• Analyzes data in order to derive insight and find actionable initiatives

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED