Operational Correspondence Lead, HPL

UPMC • Pittsburgh, PA

1d • Hybrid

About The Position

Are you a strategic thinker who thrives on turning complex ideas into clear, compelling communications? Do you enjoy leading teams, collaborating across departments, and driving initiatives that truly make a difference for members and providers? If so, we’d love to meet you.
As our Operational Correspondence Lead, you’ll be at the heart of our efforts to shape how we communicate with our members and providers. You’ll lead a talented team and work closely with internal partners and external vendors to develop and deliver impactful correspondence strategies that support retention, engagement, and regulatory compliance.
This is a hybrid position with a 2-3 day in-office commitment. Additional in office travel may be needed based on business needs.

Requirements

• A passion for strategic communication and operational excellence.
• Strong leadership skills and experience managing cross-functional teams.
• The ability to juggle multiple priorities while keeping a sharp eye on detail and outcomes.
• A collaborative spirit and a knack for building strong relationships across teams and with external partners.
• Bachelor's degree required.
• 5-7 years' experience in healthcare, insurance, banking, technology industries, or related field, inclusive of operations, member communication and/or marketing materials development, and management of multiple initiatives.
• Ability to interpret CMS communication instructions when needed, reports and analyses to take appropriate actions and make problem-solving decisions pertaining to operational and business strategies or communications.
• Demonstrated success in managing and building business and client relationships.
• Demonstrated success of implementation of related projects.
• Excellent writing, editing, proofreading, oral communication, presentation, interpersonal and research skills.
• Will need to manage multiple tasks and projects and forge key relationships with internal departments, external vendors, and senior management as well as manage a staff of one or more.
• Ability to streamline processes and identify opportunities to increase efficiency internally and with other business units/vendors.

Nice To Haves

• Experience with Power BI highly preferred.
• Experience with data analytics highly preferred.
• Previous project management experience highly preferred.
• Experience leading projects highly preferred.
• Experience Launching new products highly preferred.

Responsibilities

• Lead with purpose: Manage a team of Coordinators and Associate Strategists, guiding them in developing correspondence that aligns with our business goals and resonates with our audiences.
• Drive strategy: Collaborate across departments to identify opportunities for engagement and ensure our communications support health plan products, programs, and services.
• Innovate and improve: Streamline processes, boost productivity, and enhance cost-efficiency across all correspondence initiatives.
• Stay ahead of the curve: Monitor member and provider responses, analyze market trends, and provide strategic input to keep us competitive and relevant.
• Ensure compliance: Maintain alignment with federal and state regulations while managing vendor relationships to ensure quality and consistency.
• Champion clarity: Deliver communications that promote understanding and highlight the value we offer to members and providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level