Correspondence Specialist

Kennebec Pharmacy HomeCare•Augusta, ME

1d•Onsite

About The Position

Kennebec Pharmacy and Home Care is your local pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional retail pharmacy and have been serving residents throughout the state of Maine for over 20 years. You can look to us for: prescriptions, over-the-counter medications, compounded medications, specialty medications, durable medical equipment, complex rehabilitation equipment, home infusion therapy, respiratory therapy, men's and women's health services, and more. At Kennebec Pharmacy & Home Care, we are dedicated to addressing the pharmaceutical, durable medical equipment, and respiratory needs of those we serve with unparalleled care and compassion. Our mission is to provide the highest level of service and support, making better living possible for our clients every day. This position is full-time, Monday through Friday; 8am to 5pm and is in Augusta. Job Summary: We are seeking a detail-oriented and customer-focused Correspondence Specialist to join our Revenue Cycle Team. The Correspondence Specialist is responsible for providing timely, accurate, and customer-focused support to patients and internal departments. This position plays a key role in the daily administrative communications for KPHC. The position will support patient pay follow-up, assist with billing documentation, and collaborate with supervisors to resolve escalated patient concerns.

Requirements

High School Diploma or GED equivalent.
Excellent verbal and written communication skills with a strong customer service orientation.
Knowledge of billing and collections processes is a plus.
Proficiency in Microsoft Office

Nice To Haves

Knowledge of billing and collections processes is a plus.

Responsibilities

Handling all phases of customer inquiries received via phone or written correspondence.
Responding to customer inquiries and complaints regarding bill payments, account updates, service issues, and collections in a professional manner.
Efficient, timely, and accurate processing and data entry of assigned claim files and claim payments.
Ensuring that payer and third-party company addresses are updated and accurate
Work in a team environment in a shared office space
Ability to multi-task and effectively manage an active case load.
Provide excellent customer service while taking in-bound calls and assisting with requests.
Maintain patient confidentiality and rights.