Operation Intern

PCI Pharma Services•Rockford, IL

1d•Onsite

About The Position

PCI is a company focused on life-changing therapies with a global impact, serving thousands of biopharma companies and their patients. They invest in people who drive progress and aim to build teams across their global network to shape the future of PCI. The Operations Intern will collaborate directly with site Operation leaders to enhance the measurement, analysis, and improvement of operational performance across all shifts and sites. This role offers practical experience in a regulated manufacturing environment, emphasizing current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern will evaluate existing quality metrics, gather feedback from frontline staff, analyze trends and root causes, and assist in converting these insights into high-impact improvement initiatives. By the end of the internship, the intern is expected to have contributed to measurable improvements and developed analytical, critical thinking, and Operations skills.

Requirements

Working toward Bachelor's Degree in related field
College Level Math Skills
Advanced Computer Skills: Ability to perform the most complex computer tasks and operate various computer programs
Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs
High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms

Nice To Haves

Ability to effectively present information to various people as the job requires
Ability to work independently and/or part of a team
Ability to display original thinking and creativity
Ability to hold oneself in a professional manner

Responsibilities

Conduct employee surveys, interviews, and feedback sessions
Analyze feedback to identify trends related to engagement, recognition, and communication
Summarize findings and present insights to leadership
Complete an employee engagement feedback analysis
Develop a Culture Engagement Toolkit for Operations leaders
Create at least five (5) actionable engagement and recognition ideas
Present final recommendations to Operations leadership
Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge
Adhere to safety protocols, quality standards, and regulatory requirements in all job functions
Perform other duties and tasks as assigned by supervisors or project leads
Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules
Attendance to work is an essential function of this position
Performs other duties as assigned by Manager/Supervisor