Open Rank Clinic Patient Support Services Technician (Level I – III)

University of Colorado•Denver, CO

13d•Onsite

About The Position

The Clinic Patient Support Services Technician (I – III) provides front desk and patient support services and will be supervised by the Clinic Manager, the Clinic Team Lead, a senior counselor, or another designee of the Clinic Manager. This position is located in a clinic/office environment, as well as periodic work on the ARTS Medication Mobile Unit. This position will primarily work with patients who are in treatment for Substance Use Disorder (SUD) and/or participating in Medication Assisted Treatment (MAT), patients who are referred to the University/ARTS from probation departments, parole offices, departments of human/social services, judicial districts, and the criminal justice system, as well as other referral sources. This position is based on a 40-hour workweek. Standard working hours are typically 5:00am-1:30pm or 10:30am-7:00pm on Monday-Friday, and/or 6:30-9:30am on Saturdays. This position may periodically provide coverage at other AOP clinic locations and/or the ARTS Medication Mobile Unit as needed.

Requirements

Technician I: One (1) year of professional experience in managing, conducting, or overseeing the daily operations of an office, clinic, reception/front desk, customer service, or any other similar operational function for an office, company, agency, or organization.
Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to one (1) year.
Technician II: Two (2) years of professional experience in managing, conducting, or overseeing the daily operations of an office, clinic, reception/front desk, customer service, or any other similar operational function for an office, company, agency, or organization.
Substitution: A combination of education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
Technician III: Three (3) years of professional experience in managing, conducting, or overseeing the daily operations of an office, clinic, reception/front desk, customer service, or any other similar operational function for an office, company, agency, or organization.
Substitution: A combination of education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.
Applicants must meet minimum qualifications at the time of hire.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Excellent interpersonal skills.
Ability to manage difficult behaviors.
Ability to engage patients in treatment for behavioral health issues.
Ability to comply with established rules, policies, and procedures.
Ability to be open-minded and nonjudgmental.
Ability to develop healthy relationships with clients.
Ability to establish boundaries with clients.
Ability to exercise discretion and maintain patient confidentiality.
Critical thinking skills with the ability to meet deadlines and successfully multitask in a high-pressure environment.
Must agree to successfully complete fingerprinting, criminal background check, motor vehicle records check, and a CRCP child registry check.
Must possess and maintain a valid State of Colorado Driver's License or obtain one within 30 days of hire date.
Must possess and maintain current and valid registration in good standing with the Colorado Department of Regulatory Agencies (DORA) to provide behavioral health treatment and care to patients throughout employment in this position.

Nice To Haves

Associate’s degree or higher from an accredited college or university in business, business administration, or a closely related field.
Experience working in a behavioral health, mental health, psychology, health care, or closely related workplace setting.
Experience working with individuals in medication assisted treatment (MAT).
Experience providing support to clients, families, staff, and other stakeholders in a substance use disorder or other similar clinical setting.
Experience with procurement, purchasing, billing and/or contract management.
Experience managing financial documents such as invoices and expenses, tracking expenditures.
Experience with gathering and calculating patient, financial, and/or statistical data for reporting.
Experience with managing electronic health records and online billing systems.
Possess a current and valid Certified Addiction Technician (CAT) certification or higher, in good standing with the Colorado Department of Regulatory Agencies (DORA).
Bilingual in English/Spanish.

Responsibilities

Assist in clinic operations at an ARTS Adult Outpatient Program clinic and/or the ARTS Medication Mobile Unit.
Coordinate and maintain clinic staff schedules to ensure adequate coverage in the clinic.
Provide professional and courteous services to patients.
Provide in-person and telephone reception at the clinic and/or the ARTS Medication Mobile Unit as required.
Ensure the clinic and/or the ARTS Medication Mobile Unit’s bills, invoices, etc. are paid in a timely manner to support smooth clinic operations.
Accurately record and maintain all records for clinic and/or the ARTS Medication Mobile Unit operations purchases, invoices, receipts, and any other documentation for monthly review and approval.
Complete and provide monthly billing report and statistics to AOP Program Director of Operations, their designee, and/or other ARTS staff.