Open Access Operations Analyst, E-Commerce Operations

ACS • Columbus, OH

14h • $47,000 - $65,000 • Onsite

About The Position

The primary role of the Open Access Operations Support Analyst is to track, research, compile, analyze and act upon a complex set of data relating to open access agreement customer accounts as well as independent author e-commerce transactions for ACS Publications Division products.

Responsibilities

• Performs open access agreement relationship management and support of our self-paying customers.
• Responsible for the setup and renewal of open access agreements, including proper OA profiles and providing a smooth transition from customer acceptance to account activation.
• Responsible for the follow up communication to customers regarding ecommerce orders and payment using applicable systems and tools to track and monitor transaction activity.
• Interacts regularly with business partners, vendors, and customers.
• Enters, tracks, and monitors customer interactions and feedback to improve customer relationships; helps sales staff preempt customer issues; identifies customer utilization patterns to assist sales in account strategies; and identifies possible up-sell opportunities when appropriate.
• Supports sales evaluations, including providing inputs on customer issues and feedback to drive changes in sales administration where necessary.
• Supports ongoing information technology efforts within open access systems and applications through business functionality recommendations, business requirement inputs and business unit testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed