SAMF Outpatient Imaging Center, OP Imgaing Scheduler, Full Time
About The Position
Reporting to the Manager OP Imaging Center, Radiology Administration, this position is responsible for working in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include scheduling appointments, checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate health screenings, and checking insurance eligibility. This position will utilize the electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Incumbents in this position are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.
Requirements
- High school diploma or equivalent is required.
- One (1) year of Patient Access experience or two (2) years of customer service experience is required.
Nice To Haves
- Two (2) years of experience in a medical office and/or radiology setting is preferred.
- Two (2) years of scheduling experience is preferred.
- Electronic health record (EHR) experience is preferred.
- Knowledge of medical terminology is preferred.
- Experience with process improvement or lean philosophy is preferred.
- Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) or another National Patient Access certification is preferred.
Responsibilities
- scheduling appointments
- checking in patients for appointments
- collecting patient co-pays
- answering telephones
- taking accurate health screenings
- checking insurance eligibility
- utilize the electronic record system to verify and update patient demographic information
- posting and balancing of payments collected
- provide excellent customer service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
