Onsite Warehouse Support Specialist

ShipBob•Bolingbrook, IL

1d•Onsite

About The Position

As a member of the ShipBob Team, you will grow with an Ownership Mindset, championing continuous learning and innovation, taking on real problems, creating tangible solutions, and driving results for ShipBob, its merchants, and your professional growth. You will collaborate with peers and leaders alike, where leaders are accessible, feedback flows in both directions, and everyone steps up to help when needed. The company fosters a high-performance culture with a clear purpose, being results-driven with specific goals, shared accountability, and a clear connection between individual work and the company's mission. The Onsite Merchant Support Specialist monitors and completes inventory control related activities for all ShipBob merchants at partner fulfillment centers. As the sole ShipBob representative onsite, they partner directly with leadership and associates to resolve merchant concerns or requests, aiming to provide a great merchant experience while supporting fulfillment center partners and developing scalable operations. This role reports to the Manager, SFN Quality. Building ShipBob's leading full-stack fulfillment platform is challenging work, involving complex problems, a fast pace, and high standards. ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering access to best-in-class capabilities and a delightful shopper experience. Merchants can outsource fulfillment, utilize ShipBob’s proprietary warehouse management system, or use a hybrid solution across its fulfillment center network in the US, Canada, UK, Europe, and Australia. ShipBob is backed by leading investors and is one of the fastest-growing tech companies headquartered in Chicago.

Requirements

2+ years of experience with ICQA processes in a 3PL or warehousing environment.
Proficiency with Warehouse Management System software.
Demonstrated ability to work independently without direct supervision on-site.
Possesses effective written and verbal communication skills; displays reading comprehension skills.
Excellent time-management and prioritization skills.
Excellent attention to detail.
Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
Comfortable in a fast-paced and highly adaptive environment.
Ability to lift 50 lbs. without any health limitations.
Able to stand and walk continuously during and up to an 8-10hr shift or more based on business needs.
Able to bend, stoop, reach above, and push/pull frequently.

Nice To Haves

Experience using an RF Scanner preferred.
Experience communicating directly with customers or vendors preferred.

Responsibilities

Run daily cycle counting and inventory control processes according to written SOP’s utilizing partner resources.
Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
Determine root cause of inventory adjustments and lead efforts to correct.
Perform audits or other actions requested by merchants within the site.
Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager helping to identify areas of opportunity in day-to-day processes.
Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
Present weekly performance reports during business review with leaders from partner fulfillment center.
Comply with all food safety and compliance policies and regulations. This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
Other duties/responsibilities as necessary.