Onsite Resident Services Coordinator (Lake Hinsdale Village)

RealManage•Willowbrook, IL

2d•$26 - $28•Onsite

About The Position

The Resident Services Coordinator serves as a primary point of contact for homeowners, residents, guests, and vendors within the community association. This role supports daily operations by providing exceptional customer service, coordinating resident services, performing administrative tasks, and ensuring smooth communication between residents, management, and service providers. The Coordinator plays a key role in promoting a positive resident experience and maintaining front office operations. The Coordinator reports to the General Manager and works onsite Monday through Friday during normal business hours.

Requirements

1–3 years of experience in an administrative role, customer service, hospitality, property management, or community association support (HOA/COA preferred)
Strong communication and interpersonal skills
Proficiency in Microsoft Office and association management platforms
Ability to multitask in a fast-paced environment while providing courteous, professional service
Strong organizational skills with attention to detail and follow-through
Ability to maintain confidentiality and use sound judgment
Availability for occasional evening or weekend events as required
Resident-focused service mindset
Professional communication (written and verbal)
Problem-solving and conflict resolution
Time and task management
Collaboration with management, board members, and vendors
Adaptability and proactive thinking

Responsibilities

Resident Support & Customer Service Serve as the first point of contact for homeowners, residents, and vendors
Respond to inquiries related to assessments, amenities, policies, account status, access devices, and general community information
Assist with open work orders and customer service issues, as needed, to ensure timely resolution
Assist residents in navigating HOA processes, forms, and online portals.
Architectural Submissions & Resale Packages Support architectural review processes by assisting residents to ensure submissions are complete, tracking submissions and deposits, and coordinating communications, as needed, with residents, vendors and Boards
Serve as the first point of contact to support the internal Resale Package process, including the Move-In / Move-Out process and communication with Boards to support the New Owner Orientation process and calendaring of associated events
Administrative & Office Management Provide front desk coverage and office support, including answering phones, greeting visitors, and processing mail, including CiraMail Support financial tasks such as processing resident amenity receipts, scanning assessment payments, or coding basic invoices
Create and track work orders in the association management system
Create and maintain databases of current homeowner information
Maintain organized electronic and physical filing systems per association retention guidelines
Vendor & Maintenance Coordination Assist with scheduling routine maintenance and repairs for amenities and facilities
Coordinate access for vendors, contractors, and inspectors
Track completion of work and follow up on outstanding items

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays