Resident Services Coordinator

QUANTUM RESIDENTIAL • Poulsbo, WA

7d • $25 - $27

About The Position

Provide the opportunity for residents to age in place, despite declining health problems, poverty, and emotional stress by linking them to the community and supportive services they need to continue living independently. Develop strong resident retention programs and identify abnormal physical, behavioral and unit conditions seeking solutions for these conditions. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by supervisory personnel. Interact with residents, monitoring their conditions, needs and the services they are receiving. Assessment, reassessments, case management and crisis management. Develop and manage programs to enhance quality of life and increase cognitive stimulation. Reporting, documentation, and record-keeping. Community building; connect residents with community resources. Make referrals to appropriate agencies. Develop monthly newsletter and calendar of resident educational programs. Attend Corporate Service Coordinator meetings and coalitions with Senior Service Providers. Other responsibilities assigned by the VP of Community Development; the Director of Resident Services/Community Development and/or immediate supervisor.

Requirements

• Bachelor's Degree required with a concentration in Social Work, Psychology, Gerontology, Mental Health or Counseling.
• 1-3 years of experience beneficial.
• Administrative Skills – General office duties, answering phones, case notes, creating memos, email correspondence.
• Analytical Skills – Ability to analyze appropriate alternatives for resident care; assess problems and match appropriate resources.
• Communication/Language Skills – Ability to communicate with residents, site staff and external agencies; effectively explain entitlement programs and assist residents with applications; ability to write monthly newsletter and calendar; ability to write proposals and letters on behalf of residents.
• Computer Skills – Proficient in Outlook, Excel, Word, Publisher, and Internet.
• Coordinating Skills – Ability to coordinate all activities and services such as wellness clinics, podiatry clinics, audiology clinics, diabetic clinics, health fairs, bookmobiles, and speaker’s bureau.
• Leadership Skills – Ability to develop a relationship with site staff and community organizations; ability to initiate projects; ability to lead residents to activities.
• Mathematical Skills – Ability to use basic math skills in monthly reports and budgeting.
• Other Skills – Autonomy, Confidentiality, Counseling, Crisis Management, Customer Service, Initiative, Interpersonal Skills, Mediation, Quality Assurance, Patience, Professionalism, Teamwork.
• Must have valid driver's license and valid liability insurance.

Nice To Haves

• Licensed Social Worker (LSW) beneficial.

Responsibilities

• Interact with residents, monitoring their conditions, needs and the services they are receiving.
• Assessment, reassessments, case management and crisis management.
• Develop and manage programs to enhance quality of life and increase cognitive stimulation.
• Reporting, documentation, and record-keeping.
• Community building; connect residents with community resources.
• Make referrals to appropriate agencies.
• Develop monthly newsletter and calendar of resident educational programs.
• Attend Corporate Service Coordinator meetings and coalitions with Senior Service Providers.
• Other responsibilities assigned by the VP of Community Development; the Director of Resident Services/Community Development and/or immediate supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees