Onsite IT Support Engineer

Emerus•Greensburg, PA

1d•Onsite

About The Position

Join Emerus, in partnership with AHN, as the Onsite IT Engineer supporting four AHN Neighborhood Hospitals. This opportunity is for an on-site technology expert to manage the day-to-day IT eco-system across these state-of-the-art micro hospitals—shaping infrastructure, supporting clinical systems, and ensuring seamless operations from day one. Locations: Brentwood - 3290 Saw Mill Run Blvd. Pittsburgh, PA 15227 Harmar - 2501 Freeport Rd. Pittsburgh, PA 15238 Hempfield - 6321 Route 30 Greensburg, PA 15601 McCandless - 8950 Duncan Ave. Pittsburgh, PA 15237 We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros. The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and escalate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.

Requirements

Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications
1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.
Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.
Experience Imaging desktops and laptops
Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants
Experience troubleshooting basic LAN\WAN issues
Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred.
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Nice To Haves

Bachelor’s Degree preferred
Customer service and/or healthcare experience preferred.
Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product preferred.
A+ or Microsoft certifications

Responsibilities

Troubleshoot problems relating to computer equipment operating system software, application software, and hardware
Maintain hardware and software inventory for responsible facilities
Log and track calls using problem management database and maintain history records and related problems documentation.
Develop training documents to new users as needed
Provide a high level of service and customer satisfaction to the end user
Formulate recommendations regarding company end user hardware and software purchases
Manage antivirus/spyware software and updates
Travel up to 40% of the time in order to fulfill the responsibilities of this position required.
Ownership of region-wide hardware asset management
Maintain confidentiality and security standards and policies for the organization
Attend staff meetings or other company sponsored or mandated meetings as required
Ability to work off-hours and on call when required