IT Support Engineer

TKO•Atlanta, GA

22h

About The Position

The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Technician must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed. As part of a global technology team, the IT Support Technician contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience.

Requirements

Previous experience in a level one IT support role
Administer, maintain, and support Microsoft Office productivity suite
Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
Remote access and VPN Configuration and Administration
Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
Enterprise Level AV Administration and Support
Set up and support mobile devices and desktop telecommunications
Strategic Thinking: Ability to identify and escalate trends for attention.
Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment.
Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels.
Continuous Improvement: Understand the needs of the business

Responsibilities

Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
Provide thoughtful end user computing support for diverse business units and different locations
Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
Adherence to and enforcement of all information security protocols
Perform preliminary server administration and manage the network connectivity
Help champion, deploy, and support new technologies to address business needs
Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
Always maintain complete confidentiality and discretion
Participate in moves and changes as they relate to the technology environment
Occasional travel and occasional on-call escalation support