Onsite Exhibitor Services Manager

Maritz

9d • Hybrid

About The Position

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. This role will independently oversee small to mid-sized events, gain experience in equipment management, event checklist execution, onsite sales and customer interaction. Actively engage exhibitors while becoming sufficient in company tools, products and services while expanding core competencies in reporting, budgeting, and sales tactics. This role will sit near one of the following cities with the ability to travel up to 90%: Frederick, Maryland

Requirements

• College degree or equivalent technical certification preferred.
• Minimum 2 years of customer service experience with strong written, oral, organizational, analytical, and communication skills.
• Ability to handle challenging situations and multiple tasks simultaneously and perform within tight time constraints.
• Interpersonal skills required to interact with staff, colleagues, and management.
• Must be proficient with Microsoft 365 products: Word, Excel, Outlook, and PowerPoint.
• Ability to lift up to 50 lbs. repetitively and carry up to 20 lbs. over long distances.
• Ability to stand on your feet for extended durations and walk up to 5 miles daily.

Nice To Haves

• Experience in a sales environment directly supporting sales representatives with technical issues and deal closing activities.
• Event industry experience preferred.

Responsibilities

• Independently oversee small to medium-scale events with a single onsite deployment, managing up to 3 temporary staff to support as many as 500 exhibitors.
• Prepare onsite documentation, handle posting procedures, manage equipment logistics, and coordinate lead support area setup.
• Assume responsibility for specific zones during larger events to ensure smooth and efficient operations.
• Meet or exceed onsite sales goals by leveraging extensive knowledge of Exhibitor Services products and solutions.
• Actively engage exhibitors through direct, face-to-face sales techniques to secure onsite lead retrieval sales and identify upselling opportunities.
• Manage client interactions related to show reporting and onsite budget management.
• Deliver critical customer service support by overseeing the Exhibitor Services technical inbox and independently addressing Level 2 support inquiries.

Benefits

• Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
• View all details at: www.MaritzBenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees