Mgr, Onsite Services
About The Position
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years. Position Details: Reporting to the Regional Director for Onsite Services, you will lead a team to help Grainger become customers first choice for the products and services they need to keep their workplaces safe, efficient, and functioning. Leading the District efforts for KeepStock (Grainger's vendor managed inventory solution) engagements and onsite customer service activities. Build solid partnerships to facilitate success allowing Grainger to extend our reach into our customer's locations and provide superior service.
Requirements
- 5+ years' manufacturing or industrial business experience with direct leadership experience.
- Understanding of financial and economic concepts.
- Experience leading in a matrixed environment.
- Experience building and working within different teams.
- Strength in process improvement, ownership and control and project management
- Experience leading and working towards goals with a remote team.
- Ability to be in the field three days a week coaching your team.
Responsibilities
- KeepStock Management/Leadership:
- Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money.
- Use Grainger network to collaborate within multiple teams to achieve results.
- Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
- Promote great team member engagement, support team member development.
- Performance/Resource Management:
- Manage projects by allocating resources ensuring return on investment and profitability.
- Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization.
- Ensure the right solutions and resources are being offered/deployed to customers.
- Ensure excellent customer survey satisfaction levels.
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
