Onsite Coordinator

Superior Air-Ground Ambulance•Toledo, OH

23h•Onsite

About The Position

Superior Air-Ground Ambulance Service, Inc. is the largest independent, locally owned and operated Emergency Medical Service provider in Northern Illinois and Northwest Indiana, Michigan and Ohio. We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation, as well as Critical Care Rotary Air Transportation. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees. The Onsite Transport Coordinator acts as a liaison between Superior Air Ground Ambulance and the Hospital, communicating and continuing to develop to the ever changing transport needs of the hospital. The Onsite Transport Coordinator also works as support staff for the transfer center, discharge planners and social workers assisting with arranging and expediting transports coming into and leaving the hospital.

Requirements

Licensed Emergency Medical Dispatcher (IDPH) within 1 year of employment
Minimum six months related experience
Ability to maintain composure in an emergency and high stress situations
Track record of customer service excellent
Detail Oriented
Maintain a positive and professional attitude at all times

Responsibilities

Exemplary service to all customers, internal and external
Initiative and Accountability
Responsiveness
Schedule and organize different levels of transportation, determining level of care required based upon patient needs
Prioritize transports to maximize discharge turnover
Request billing information and required documents
Respond to common inquires and forward issues and complaints to appropriate level
Assist in organizing patient belongings and patient paperwork for transport
Assist in obtaining necessary billing information, documents and payment as required by protocol
Demonstrates knowledge and compliance regarding ambulance and medicar scope of practice, specialty and billing procedures