Onsite Coordinator - Lab Operations

Transcat, Inc.•Pearl River, NY

3d•$23 - $28•Onsite

About The Position

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— Work that matters. A values-based culture where people care about each other and the work they do together. Flexibility Training and development to accelerate learning and career advancement. Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Hours: 10am - 6:30pm Pay range is $23.00 - $28.00/hour Through Transcat's calibration services segments, we offer precise, reliable, fast calibration services through Calibration Centers of Excellence strategically located across the United States and Canada. To support our customers' calibration service needs, Transcat delivers the industry's highest quality calibration service and repairs. An important part of the Transcat customer operation, the Onsite Customer Operations Coordinator is principally responsible for ensuring that our systems, strategic initiatives, and business rhythms for field calibration services are aligned directly with the business outcomes we are committed to achieving.

Requirements

Bachelor's degree (B.A.) from four-year college or university
Four or more years of previous experience with direct, client facing contact, specifically with revenue responsibility is required
Experience with salesforce.com is a must. You should also be well versed in the typical business applications needed to do the job, including online meetings & collaboration software.

Nice To Haves

Project management experience, demonstrated ability to navigate team-wide company change, experience working adjacent to high-performance sales teams as a partner in the customer process a plus.
Experience managing the launch of technology or software platforms in a customer or sales-team facing capacity a huge plus.
Procurement, pricing, vendor negotiation and management would be highly favorable.
Any coordination around scheduling and dispatch of a remote technical workforce would also be viewed as an extraordinarily transferrable skill.

Responsibilities

Assume responsibility for ensuring timely renewal of annual calibration field service agreements
Demonstrate ability to coordinate nationwide service delivery for a key strategic account, pulling in partners and management as required
Coordinate the quoting, technical review, and delivery of service quotations to customers
Manage day to day interactions between the customer, operational support staff, and technical resources across the company to ensure customer objectives are met
Own and deliver on a consistent sales cadence, ensuring email and phone-based contact are maintained and optimized to secure commitment from customers on an annual basis
Collaborate in a cross-functional manner to maintain scheduling, ERP, CRM, and onsite job management software is always reflective of work in process
Develop relationships with numerous staff with revenue responsibility to include customer success, business development, and strategic sales