Onsite Client Logistics Representative

Redwood Logistics•Graham, NC

6d•$40,000 - $45,000•Onsite

About The Position

As Onsite Client Logistics Representative working within Managed Services , you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwoods customers. With your transportation and logistics expertise, youll help our customers resolve problems including scheduling issues, carrier compliance issues, and general exception management. The ideal candidate likes to continuously learn new things, be challenged at work and works well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

Requirements

Ability to think critically and analyze data
Ability to remain calm under pressure and handle a fast-paced environment
Effective and proficient written and verbal communication skills
Simultaneous management of multiple tasks
Ability to manage time effectively
Thrive in a team environment, collaborating and helping others
Excellent organizational and time-management skills
Ability to produce internal and customer-facing reports that are clean, accurate and relatable
Ability to effectively coordinate with multiple team members and across departments on joint-tasks such as reporting, project operations, and compliance
Ability to work autonomously

Responsibilities

Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers
Learn and understand our transportation management system(s) and processes that support our customers
Provide exceptional customer service to Redwoods customers in every interaction
Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, damaged freight, and accounting discrepancies
Proactively communicate relevant updates to customers and/or internal teams as needed
Answer all phone calls in a timely manner
Learn and understand system tricks and shortcuts to minimize administrative work
Learn and understand system setup requirements and integration processes that impact our customers
Effectively multi-task and prioritize responsibilities for key customers with varying degrees of difficulty and complexity
Ensure shipments are planned and executed on-time according to customer specification, while being mindful of cost and service
Understand and manage key customer contracts and routing guides while collaborating with the contracts department to ensure lanes are rating properly
Fully understand compliance benchmarks for key accounts while identifying and resolving exceptions to those benchmarks
Coordinate new carrier on-boarding, capacity, and pricing requests with the Carrier Relations team
Ensuring all shipments are void of any discrepancies prior to audit and invoicing
Administer and facilitate customer and/or carrier portal training as needed
Will need to occasionally respond to customer requests after primary work hours (nights and weekends) and/or work on a weekend when customers needs require support

Benefits

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Paid time off, floating holidays, time off to volunteer and rollover
Paid parental leave
Medical, dental, vision and 401k plans (with match)
Flexible spending account, mass transit and dependent care plans available
Health savings account, with a annual company contribution for plan participants
Short-term and long-term disability; life insurance policies subsidized by company
Additional benefits including pet insurance, accident care, access to legal advice and more