Onsite Client Liaison

McCalla Raymer Leibert Pierce LLP•Orlando, FL

just now•Remote

About The Position

JOB SUMMARY: This is a fully remote position. Will act as liaison between servicer client and MRLP through all forms of communication regarding foreclosure files; to include, email, phone calls, and client and MRLP systems, including BKFS (Black Knight Foreclosure Solutions). DUTIES & RESPONSIBILITIES: Under limited supervision, update general foreclosure/judgment processes on active files using Black Knight Foreclosure Solutions Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature required Perform tasks that require knowledge of basic foreclosure timelines, requesting updates on files from Attorneys and Paralegals that may be handling, answering a variety of e-mails, phone calls, intercoms/messages and inquiries on the files in the assigned portfolio, directing clients or other staff members on correct contacts. Review internal systems to provide brief summary of results to servicer Respond to general case inquiries on behalf MRLP Assist with the completion of client-specific projects received from compliance department Conduct internal audit projects, prepare detailed final reports, and communicate findings Work on complex issues involving resolution between servicer and MRLP Return all phone calls, e-mails and intercoms/messages within 24 hours of receipt Must understand mortgage foreclosure documents and practices Maintain superior public relations with servicer client Provide service updates, client status updates and follow-up on outstanding documents and or services Will perform other duties and responsibilities as needed

Requirements

High School Diploma or Equivalent required
Minimum 2 years experience working in a mortgage foreclosure servicer environment
Skilled in Microsoft Word, Excel &Outlook
Advanced proficiency in BKFS/LPS desktop
Must be able to uphold a professional and courteous manner at all times
Be able to identify situations that may need escalation
Ability to conduct and report research
Ability to work under limited supervision and is self driven
Documentation Skills
Strong written and oral communication skills
Ability to utilize multiple internal computer systems
Ability to multitask and prioritize in an extremely fast paced environment
Capacity to handle a high volume of email & file communications each day
Ability to retain and manage sensitive and confidential information
Aptitude to quickly learn and navigate legal client systems
Extreme attention to details and ability to learn and interpret legal terminology
Demonstrate professional behavior and teamwork
Must be able to work under pressure and meet deadlines
Keen attention to detail

Responsibilities

Update general foreclosure/judgment processes on active files using Black Knight Foreclosure Solutions
Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature required
Request updates on files from Attorneys and Paralegals
Answer emails, phone calls, intercoms/messages and inquiries on the files in the assigned portfolio
Direct clients or other staff members on correct contacts
Review internal systems to provide brief summary of results to servicer
Respond to general case inquiries on behalf MRLP
Assist with the completion of client-specific projects received from compliance department
Conduct internal audit projects, prepare detailed final reports, and communicate findings
Work on complex issues involving resolution between servicer and MRLP
Return all phone calls, e-mails and intercoms/messages within 24 hours of receipt
Understand mortgage foreclosure documents and practices
Maintain superior public relations with servicer client
Provide service updates, client status updates and follow-up on outstanding documents and or services
Perform other duties and responsibilities as needed