Client Liaison Representative

Open Mind Health • Colorado Springs, CO

16h • $16 - $18 • Remote

About The Position

Client Liaisons are the first and ongoing point of contact for our clients. This role ensures that patients are scheduled efficiently, prepared properly, authorized correctly, and supported throughout their care journey. This is a high-contact, high-activity position. It requires persistence, professionalism, emotional steadiness, and comfort with measurable performance standards.

Requirements

• Minimum 2 years healthcare scheduling or patient coordination experience
• Comfortable in high phone-volume environments
• Strong objection-handling skills
• Ability to work independently in a remote setting
• Private, distraction-free home workspace
• Reliable high-speed internet
• Full availability during scheduled 8-hour shifts

Nice To Haves

• Behavioral health experience preferred

Responsibilities

• Schedule new and returning clients
• Secure recurring appointments
• Verify insurance and authorizations
• Collect payment information
• Follow up on missed appointments and incomplete documentation
• Maintain CRM and EHR accuracy
• Communicate professionally with clients and payers
• Escalate concerns appropriately

Benefits

• PTO and paid holidays
• Health, dental, and vision benefits
• 401(k) plan
• $50/month technology stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed