Client Liaison

ADDICTION AND MENTAL HEALTH SERVICES, LLC•Jacksonville, FL

About The Position

Assist new patients through the admission process. Know and abide by the general provisions of 42 CFR Part 2, “Confidentiality of Alcohol and Drug Abuse Patient Records”; and 45 CFR “Health Insurance Portability and Accountability Act”. This position has restricted access to patient health information.

Requirements

High School Diploma or GED required.
Excellent verbal communication skills required.
Must be able to walk within the facility and on the grounds of the facility for approximately 1 mile per every 8-hour shift.
Must be able to administer CPR and be certified.
Must be emotionally and physically capable of functioning under stressful situations.
If recovering, two years of continuous verifiable abstinence.

Responsibilities

Greet clients in the main lobby, have them sign in and begin the paperwork process.
Assist clients through the admission process by escorting them to each department (Business Office, Luggage Check, Nursing, Medical Unit, offering a meal if mealtime).
Notifying each department via Zoom each step of the process of where the client is located and documenting time on Admission log.
Follow-up with clients within 24-48 hours to see if there are any concerns. Create documentation and notify appropriate department head and Facility CEO.
Interviews clients to identify problems relating to care or issues, notifies appropriate department head, and follows up to ensure satisfactory resolution to prevent AMA discharges.
Must maintain a professional demeanor and appearance.
Must be able to work in a constant state of alertness to perform the job in a safe manner.
Must be ability to work in a cooperative manner with co-workers, managers, clients and prospective clients.
Must be able to use office equipment and technology (SmartCare, Microsoft Office, email, scanners, copiers, phones, Zoom, etc.) pertaining to the above tasks.
Must be emotionally and physically capable of functioning under stressful situations.
Attend staff training program as directed.
Regular attendance.
Other duties as assigned.