Onsite AV Service Engineer, Bergen County, New Jersey

Cenero•Clinton Township, NJ

56d•$68,780 - $79,500•Onsite

About The Position

The AV On-Site Service Engineer (Bergen County, New Jersey) will provide daily on-site support for audiovisual (AV), IT, and related systems. This salaried position is onsite Monday through Friday. Typical hours are 8am to 5pm. This position will also function as a service escalation point providing technical guidance and assistance to the client personnel, Cenero Project Management, and Subcontractors as needed.

Requirements

Bachelor's degree (B.S.) in Engineering and two plus years Customer Service experience or five plus years AV-related Service experience; or equivalent combination of education and experience.
Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers, and amps.
Ability to terminate typical audiovisual-related cabling including CAT, BNC, and XLR.
Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred).
Working knowledge of AV control systems (Crestron & AMX preferred).
Detailed working knowledge of video & acoustic technical principles and basic electrical wiring.
Requires detailed working knowledge of audiovisual test and repair equipment.
General Knowledge of ISDN T1/E1, Ethernet and H.320, H.323, and SIP protocols.
General knowledge of TCP/IP networking, switches, routers, and firewalls.
Detailed working knowledge of computers (Windows-based) and office software.
Resourceful and technically curious
Excellent verbal and written communication skills
High Emotional Intelligence
Ability to confidently function in occasional high-stress situations
Strong desire to help clients succeed
Must have the ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings; Ability to respond effectively to sensitive customer inquiries or complaints; Ability to clearly and unambiguously communicate verbally or in writing.
The ability to comprehend and apply principles of modern algebra and acoustical equations is assumed.
In addition to excellent communication skills, have the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear. The employee is often required to stand, walk, climb a 12’ ladder and reach with hands and arms. Lifting objects with a max weight of 50 lbs.

Nice To Haves

Audiovisual installation experience is desired.
CTS-X, General Certification, preferred
Crestron DMC-E-4K
Audio DSP Certifications, Biamp, Qsys, etc.
Other applicable industry certifications and training as required.

Responsibilities

Provide support for audiovisual, videoconferencing, and IT systems.
Diagnose/ adjust/ repair and/or escalate audiovisual, videoconferencing, and IT-related systems.
Configure & deploy equipment for various applications as necessary.
Provide end-user support including concierge system assistance and meeting support.
Develop a professional environment that includes rapidly building technical credibility with the Client while providing exemplary Customer Service that Cenero is known in the industry for.
Professionally represent Cenero with Senior-level Clients showing empathy, patience, and competence.
Clearly and concisely communicate complex technical concepts to peers, clients, and management.
Maintain new technology awareness through continuing education, training, seminars, and reading.
Help with coordinating all aspects of new designated projects at Customers facility including:
Assist with communications between Cenero and the customer
Help coordinate new project scheduling between Client and Cenero Operations Manager.
Attend applicable new project meetings representing Cenero
Professionally represent Cenero at all times to the Customer and other Contractors
Conduct site surveys for new business opportunities when appropriate
Assist Cenero Operational teams with installations and troubleshooting, as required.
Function as Cenero’s final “quality control” inspector to ensure all project work meets or exceeds the design specification.
Accurately maintain Customer Service Ticket information in Cenero’s CRM
Maintain accurate timesheet information.
Other duties as assigned when deemed appropriate.