Onsite AV Technician

AVI-SPL•East Hanover, NJ

3d•$29 - $35•Onsite

About The Position

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems. The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.

Requirements

Proven experience as an AV Technician or similar role supporting enterprise meeting environments. Strong understanding of AV fundamentals: signal flow, conferencing audio best practices, camera framing, lighting basics, and troubleshooting methodology.
Demonstrated experience providing direct support for C-Suite and executive stakeholders (high-visibility, time-sensitive meetings).
Strong working knowledge of industry collaboration tools (for example: Microsoft Teams, Zoom, Webex) including meeting scheduling, configuration, and live support.
Excellent customer service, communication, and professionalism; able to interact confidently with senior leadership and their support teams.
Ability to prioritize multiple requests and remain composed in fast-paced environments.
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
Minimum of a High School Diploma or equivalent
Must be flexible to work after hours and weekends when required
Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice To Haves

Experience supporting Cisco and Lenovo Microsoft Teams Rooms and Cisco Webex hardware and technology
Experience supporting Collaboration tools such as Microsoft Teams, Global Meet, Teams Live Event, Polling/Survey Technology
3+ Years Experience supporting executive/C-Suite Level associates
Experienced with fully integrated AV environments, advanced control platforms, and corporate conference room technology standards
Proven success supporting off‑site events with portable AV systems, including onsite setup, operation, and high‑quality audio/video capture
ServiceNow ticketing experience and comfort working within SLAs.
Familiarity with client discovery processes and supporting execution; identifying meeting requirements from assignment to completion

Responsibilities

Provide start-up and dedicated end-to-end support for on-site, hybrid, virtual, and webcasting events, including high-visibility meetings for C-Suite and senior leadership.
Support end users in the operation of AV systems and collaboration technologies, including direct assistance and training as needed.
Create, schedule, and manage webcasting/live broadcast events
Coordinate with internal teams, service providers, and webcasting vendors to gather requirements, align resources, troubleshoot issues, escalate as needed, and ensure services operate within SLA expectations.
Perform regular conference room checks, certifications, and preventative maintenance to established standards, including basic troubleshooting and fault isolation, break fix, software updates, and component replacement and reinstallation tasks (for example: projector lamps and filter cleaning).
Complete administrative and operational tasks including service ticketing, request and incident updates, maintenance tracking, and documentation in accordance with SOPs and customer safety and procedural guidelines.
Maintain and improve service documentation, coordinate updates to end-user tools and interfaces, participate in resolver team calls, and provide periodic and ad hoc reporting for supported services.