Online Faculty Success and Communications Coordinator (PSS3) - Rowan Online

Rowan University • Glassboro, NJ

7d • Hybrid

About The Position

Rowan Online, in collaboration with the academic departments, is committed to
expanding access, empowering students, and elevating the impact of high-quality
digital education. The Online Faculty Success and Communications Coordinator
strengthens our instructional ecosystem by ensuring faculty are fully supported
from recruitment through course delivery. This role manages operations of
onboarding, communication, training, and engagement initiatives, ensuring
faculty are informed, connected, and prepared. Working closely with academic
leadership and operational partners, this position helps ensure alignment,
consistency, and a seamless faculty experience. If you believe in the power of
transformative online education, champion innovation, value inclusion, and are
dedicated to helping faculty and by extension students thrive, there is a place
for you here.

Requirements

• Bachelor’s degree from an accredited institution.
• At least two (2) years of experience in administrative support, HR, faculty/faculty support, operations, customer service, analytics, or related fields.
• Experience using or supporting learning management systems (Canvas, Blackboard).
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential information and manage multiple inquiries simultaneously.
• Commitment to supporting high-quality instruction, equitable practices, and positive student outcomes.
• Must have a track record of measurable success and achievement.
• Welcomes the challenge to grow, learn, and improve in a collaborative environment.

Responsibilities

• Coordinate asynchronous and synchronous onboarding and training programs for online faculty in collaboration with academic partners, ensuring alignment with program expectations and instructional needs.
• Manage and maintain the online faculty training system, ensuring content is current, accessible, and aligned with academic and operational priorities; regularly update materials in partnership with academic stakeholders and internal teams.
• Follow up with faculty, and ensure all onboarding requirements are met prior to course launch, partnering with academic teams to address gaps or readiness concerns.
• Serve as a primary operational point of contact for faculty and academic partners, providing timely guidance on policies, deadlines, tools, and expectations.
• Develop and maintain proactive communication plans (newsletters, reminders, portal updates) to ensure faculty and academic stakeholders receive timely, accurate, and relevant information.
• Coordinate recognition initiatives, peer engagement opportunities, and faculty community-building events that support faculty success and strengthen connections within and across academic programs.
• Partner closely with academic leadership and internal teams, including Faculty Success Team, to support faculty throughout the lifecycle from hiring and onboarding through course assignment and ongoing engagement.
• Support academic partners in addressing faculty needs, escalating concerns as appropriate, and contributing to a positive and effective teaching experience.
• Maintain accurate records and documentation, ensuring adherence to Rowan policies and compliance requirements.
• Participate in team meetings, workflow reviews, and continuous improvement initiatives to enhance collaboration with academic partners and strengthen the overall faculty experience.

Benefits

• Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees