Assistant Director of Online Faculty Success and Course Operations - Rowan Online

Rowan University • Glassboro, NJ

6d • $67,027 - $77,083 • Hybrid

About The Position

Rowan Online, part of Rowan University, is committed to expanding access, empowering students, and elevating the impact of high-quality digital education. We believe in fostering independence, curiosity, empathy, and leadership through flexible online pathways, meaningful engagement, and exceptional learning experiences. Working in close collaboration with the academic departments, faculty, and campus partners, this role supports the coordination and execution of course scheduling processes that ensure students have access to the courses they need to progress toward timely graduation, while also enabling faculty to effectively plan, deliver, and succeed in their teaching. This position plays a critical role in aligning course operations with both student demand and faculty capacity, contributing to a strong, sustainable online learning ecosystem. If you believe in the power of transformative online education, value collaboration, and are dedicated to supporting both student and faculty success, we invite you to join us in redefining what online learning can be.

Requirements

• Bachelor’s degree from an accredited institution (Master’s preferred).
• Minimum of two (2) years of professional experience in academic scheduling, student support, enrollment management, or related higher education operations.
• Strong understanding of higher education scheduling systems and practices.
• Demonstrated ability to analyze data and apply findings to improve operations.
• Excellent communication and collaboration skills with faculty, staff, and administrators.
• Commitment to advancing equity, access, and student success through course operations.
• Successfully complete criminal clearance as required.

Nice To Haves

• Master’s degree in Higher Education Administration, Educational Leadership, or related field.
• Minimum of three (3) years of professional experience in academic scheduling, student support, enrollment management, or related higher education operations.
• Five or more years of progressive experience in academic scheduling, enrollment management, or student success operations.
• Experience leading a team in course operations, scheduling, or registration support.
• Expertise with course management systems, registration platforms, and scheduling tools (e.g., Banner, PeopleSoft, or similar).
• Proven ability to use data analytics to inform operational decision-making and improve student access.
• Experience designing and implementing student-centered scheduling models in online or hybrid learning environments.
• Strong project management skills, including developing processes, timelines, and monitoring outcomes.
• Demonstrated ability to collaborate effectively with academic departments, advising, and administrative offices.
• Knowledge of accreditation and regulatory requirements affecting course scheduling and delivery.

Responsibilities

• Lead implementation and operation of course scheduling processes in collaboration with academic departments, prioritizing student needs, academic pathways, and faculty readiness.
• Create and manage term-based master schedules for Rowan Online, centrally supported, and guided pathway online courses in collaboration with the Academic Office and academic departments.
• Partner with faculty, the Academic Office, advising, and the Registrar’s Office to address scheduling barriers, instructional needs, and course delivery considerations.
• Ensure alignment with university, state, and accreditation standards in coordination with appropriate campus offices.
• Develop and refine workflows in partnership with Rowan Online, faculty, the Academic Office, and other administrative departments.
• Support student-centered and faculty-informed scheduling models that promote retention, graduation, and effective teaching experiences.
• Collaborate with advisors and faculty to anticipate scheduling needs, instructional capacity, and adjust offerings accordingly.
• Monitor enrollment patterns and faculty teaching assignments to support course availability, balance workloads, and accessibility.
• Prepare summaries and planning materials for leadership, faculty, and campus stakeholders.
• Lead adoption of process improvements based on best practices and coordination with peer institutions, with consideration for faculty experience.
• Oversee and coordinate day-to-day logistics by supporting Course Operations Specialists and managing Rowan Online, centrally supported, and guided pathway course scheduling.
• Represent Rowan Online in committees and working groups focused on scheduling, student success, and faculty support.

Benefits

• comprehensive NJ State health, dental and retirement benefits
• extensive accrued time off/paid holidays
• tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).

What This Job Offers

• Job Type: Full-time
• Career Level: Director