Online D2C Sales Specialist

Nordic Knots AB

5d

About The Position

Nordic Knots is an interior design brand specializing in premium rugs and textiles rooted in Scandinavian aesthetics, creating timeless, aspirational products and experiences designed to elevate modern living. As the company continues to grow, it is expanding its online team and seeking an Online D2C Sales Specialist. This role is for individuals with interior design backgrounds who are passionate about delivering exceptional online customer experiences. The specialist should be passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where the individual will be instrumental in driving sales, providing expert client consultation, and ensuring efficient, end-to-end operational flow. The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the continued success of the site.

Requirements

• Passionate about design
• Highly organized
• Customer-focused
• Self-motivated
• Meticulous attention to detail
• Prepared to fully commit to the continued success of our site

Nice To Haves

• An interior-design background
• Prior category-specific retail experience in home textiles, especially rugs, curtains

Responsibilities

• Initiate personalised communication with the top-tier segment to drive repeat sales, utilising the Business Central (BC) Customer Dashboard to identify timing and preference signals.
• Develop a portfolio of high-value residential and "Independent" archetypes, acting as their dedicated point of contact within the brand.
• Identify potential delivery or production delays ahead of time, providing proactive resolutions before they escalate into service issues.
• Guide online clients through the awareness and evaluation stages of their journey, providing expert advice on rug textures, traffic suitability, and color theory.
• Provide high-level assistance to the Ecommerce & CX Specialist during extreme volume spikes to maintain brand-wide SLA integrity.
• Act as a natural closer who sees every "pre-sale" inquiry as an opportunity to build a long-term commercial relationship.
• Manage complex design projects for multiple clients across various communication channels simultaneously.
• Empathise with a client's aesthetic vision and lifestyle needs (pets, high traffic, light) to suggest the perfect textile solution.
• Raise operational risks or commercial anomalies to the Customer Success Director to drive systemic improvements.
• Act in line with NK’s values, culture, self-leadership, and sense of responsibility.

Benefits

• Fun and driven team with high ambitions
• Entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged
• Feeling that they are a part of and contributing towards our success as we continue to scale up
• Diverse and inclusive workforce

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees