Online Course Coordinator (ABDA, IT & AWS)

Arizona State University•Tempe, AZ

1d•Onsite

About The Position

This role is essential to the Learning Enterprise mission of creating stackable pathways for career mobility and degree attainment. The coordinator will support the delivery of discipline-specific courses in Computer Information Systems, Amazon Web Services, and Applied Business and Data Analytics, providing foundational learning to thousands of learners. This position reports to Universal Pathways leadership and the Sr. Program Manager for Business and Arts, and involves supporting the Faculty of Record in facilitating course objectives and content. As a key member of the Universal Learner Course (ULC) academic infrastructure, the coordinator will ensure high-quality instruction at scale and manage affiliated personnel, including student worker graders and instructional aides, to maintain a consistent, high-quality learner experience. Collaboration with instructional design and student success teams is also required for effective course delivery. This is a full-time, benefits-eligible, at-will position based at ASU’s Tempe campus. Applicants must be eligible to work in the United States without sponsorship, and a fingerprint background check is mandatory.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Eligible to work in the United States without sponsorship.
Successful passing of a fingerprint background check.

Nice To Haves

Master’s degree in computer information systems.
Demonstrated excellence in online teaching or course facilitation within [discipline area].
Proficiency in Canvas (or comparable LMS) for managing all aspects of a course.
Evidence of leveraging technology to support and enhance large-scale course delivery.
Demonstrated ability to work collaboratively as part of a diverse instructional team.
Ability to work independently with sound judgment that prioritizes learner experience and success.

Responsibilities

Support operations in CIS ABDA, AWS and Google IT courses including but not limited to: Business Data Visualization, Location Analytics, Cloud Architecture, Cloud Analytics, Google Business Technology Fundamentals and Computer Networking in Organizations delivered through Canvas to maximize learner success and potential for scalability.
Provide an engaged presence on in-course discussion boards—answering learner questions, offering feedback, and fostering community building.
Supervise graders and instructional aides for the course(s).
Assist with hiring and training graders and instructional aides by evaluating resumes, conducting interviews, and leading onboarding sessions.
Offer constructive and timely feedback on the quality of work submitted by both learners and instructional staff to ensure continuous improvement.
Host weekly check-in meetings with the course grading team to discuss progress, address challenges, and implement strategies for enhancing course efficiency and effectiveness.
If applicable, host a weekly 45-minute live discussion session via Zoom during regular school hours for the NEON partners to enhance student engagement and deepen understanding of the course content.
Maintain the quality and consistency of learner feedback, empowering students with actionable insights.
Work with the Faculty of Record and leadership to resolve learner issues and review academic integrity cases.
Prepare course data and provide insights to inform course evaluation and future revisions.
Collaborate on course updates and improvements based on learner performance and feedback.