Onboarding and Training Manager

Encore Fire Protection•Lansdowne, MD

About The Position

As Encore Fire Protection continues to grow, the way we bring our new sales team members into the business matters just as much as who we hire. Backed by private equity and led by a team committed to operational excellence, we're bringing the same rigor, mindset for scale, and innovation you'd expect from a high-growth tech company to an industry built on trust, service, and safety. That approach extends to how we onboard and enable our sales teams. This role exists to make sure every salesperson starts strong, understands how we sell at Encore, and feels confident putting it into practice. We are building a true sales enablement function, not a collection of decks or one-off trainings. The Revenue Enablement Manager, Onboarding and Training reports to our VP of Enablement, and is a key early hire within a growing Enablement team. You will own the full sales new hire journey along with other large, sweeping, programmatic training initiatives to help create consistency across a growing, multi-location sales team. This position has heavy program management and facilitation focus. You will be responsible for how sellers are onboarded, how sales skills are taught and reinforced, and how our sales methodology shows up in real conversations with customers. This is a hands-on builder and facilitator role with high visibility. You will teach virtual live sessions, run in-person onboarding classes, work directly with sellers and leaders, and continuously improve how we ramp and develop our sellers and sales leaders. This role is a great fit for someone who enjoys teaching, coaching, and building detailed programs that actually stick. If you believe great enablement comes from structure, repetition, unique approaches, and real-world application, and you want to design and deliver something scalable that makes a real impact, this role gives you the ownership and runway to do it.

Requirements

Sales experience and/or sales enablement experience, ideally both. You understand what it takes to sell and how to help others improve their selling skills.
A clear understanding of the difference between enablement and training.
Strong facilitation skills and executive presence. You can command a room, engage diverse audiences, and make learning stick. Good on your toes, and an effective storyteller.
Program management skills with strong attention to detail and the ability to manage multiple initiatives and the details within them without losing momentum.
The ability to influence without authority. You earn credibility through expertise, collaboration, and results.
A builder’s mindset. You think long-term, design scalable processes, and are comfortable rolling up your sleeves.
Clear, effective communication skills, both written and verbal, with the ability to tailor your message to different audiences.
A curious, adaptable, and accountable mindset. You are comfortable learning a new industry and bringing fresh thinking to established ways of working.

Nice To Haves

Experience in a service-based, multi-location, or field-driven business.
Exposure to blue-collar or service industries such as HVAC, construction, or facilities.
Familiarity with learning management systems like Docebo and content management platforms.

Responsibilities

Own and deliver the end-to-end sales onboarding experience, running a monthly cohort-based program that includes virtual foundations, in-person sales training, role-based system and process nuances, and the coordination of field ride-alongs.
Design and facilitate engaging, high-impact enablement sessions that command a room and build confidence, clarity, and competence in new sellers.
Define and reinforce Encore’s sales methodology, including how we qualify, negotiate, create urgency, and close deals across the sales journey.
Manage onboarding content and learning paths using Docebo (LMS) and centralized repositories like SharePoint, ensuring materials stay current, accessible, and easy to consume.
Build role-based training for tools and systems including DealHub, HubSpot, ServiceTrade, and other platforms critical to the sales process.
Partner with Revenue Operations, Sales Leadership, and Product teams to identify skill gaps, performance trends, and opportunities to improve enablement outcomes.
Evolve the onboarding program over time by incorporating feedback, measuring impact, and scaling what works.
Expand scope over time to include sales manager and leadership enablement as the function matures.
Travel approximately 10-15%, including one week per month to run in-person onboarding sessions tentatively slated to be held in Baltimore, Maryland.

Benefits

Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Flexible Dress Code: Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
Tools for Success:Access to leading-edge web-based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

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