Onboarding and Credentialing Coordinator

Akiva Ai•Milpitas, CA

18h•Hybrid

About The Position

AKIVA is seeking an Onboarding and Credentialing Coordinator to own the end-to-end process of moving a selected candidate from offer acceptance to first-day-on-site. This role is mission-critical to meeting contractual response and placement service levels by ensuring every candidate is cleared, badged, equipped, and oriented on time, every time. AKIVA equips this role with AI-powered document classification and workflow automation tools that shorten time-to-start and reduce manual compliance work.

Requirements

3 to 6 years of onboarding, credentialing, or HR coordination experience in a high-volume staffing, healthcare, or government environment
Working knowledge of California employment law, I-9 and E-Verify procedures, Fair Credit Reporting Act (FCRA), and Live Scan requirements
Experience with applicant tracking, onboarding, and background check platforms (for example Bullhorn, iCIMS, Checkr, Accurate, HireRight)
Exceptional organizational skills, attention to detail, and ability to manage 20 or more concurrent candidate files
Strong written and verbal communication skills; comfort interacting with candidates, client liaisons, and vendors
Must be authorized to work in the United States

Nice To Haves

Associate's or Bachelor's degree
PHR, SHRM-CP, or equivalent HR certification
Experience with public-sector or municipal client onboarding (CalPERS-reporting, local government badge issuance, DMV clearances)
Prior experience supporting temporary staffing contracts with strict response and placement SLAs

Responsibilities

Manage all pre-placement activities: offer letters, I-9 verification, E-Verify, W-4, direct deposit, and AKIVA new-hire documentation
Coordinate background investigations, Live Scan fingerprinting, drug screens, reference checks, education and license verifications, and DMV pulls as required by the role
Manage client-specific credentialing requirements, including department-specific access requests, confidentiality agreements, and IT account provisioning
Deliver AKIVA new-hire orientation covering conduct standards, safety, harassment prevention, timekeeping, and worksite-specific expectations
Coordinate issuance of client badges, equipment, and system access with the appropriate client department liaisons
Maintain the candidate status pipeline, and escalate any clearance or onboarding delays to the Account Manager within the same business day
Ensure all onboarding files and compliance artifacts are complete, audit-ready, and retained per federal, California, and client record retention requirements
Continuously refine the onboarding playbook to reduce time-to-start and improve candidate experience
Partner with the Compliance and Payroll Specialist to reconcile candidate clearances to payroll activation dates