Onboard Signage Specialist

Holland America Group•Seattle, WA

7h•$24 - $32•Hybrid

About The Position

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We are looking for an Onboard Signage Specialist. This role manages both physical and digital signage for the Holland America Line and Seabourn fleets, Holland America Line land properties, and oversees operational and dry dock signage projects from intake to installation. This role coordinates with multiple internal teams and manages vendors to ensure signage meets branding, regulatory, and accessibility standards, while maintaining systematic documentation and clear communication across departments. The position requires strong project management skills, attention to detail, and the ability to solve complex scheduling and installation challenges, all while supporting business needs and upholding corporate policies. Here’s a summary of what Holland America Line is looking for. Is this you?

Requirements

Bachelors Degree in related field or equivalent professional experience.
Microsoft Office 365 required
Adobe and Airtable experience preferred
Project management skills or equivalent role
Understanding supply chain and procurement processes
Managing and planning project budgets
Experience proof reading, reviewing ensuring quality control
Systemized documentation and version control
Clear and concise communication across multiple departments, stakeholders, and channels

Responsibilities

Manage Ongoing Operational signage:
Reserve annual Repair & Maintenance funding with technical stakeholders
Intake ad-hoc signage requests from the fleets, review with Marketing and Guest Operations as needed
Relay needs to vendor, produce new spec as needed
Review artwork to meet branding specifications, and ensure compliance with ADA, USPH and VSP posting requirements.
Facilitate Purchase Orders, document new specs, contracting as spare parts in purchasing systems when appropriate.
Oversee installation visits and provide detailed placement instructions with both vendors and shipboard teams.
Manage and communicate project status clearly to internal teams and vendors
Seek to improve systematic ordering platforms and catalogs
Manage Capital fund submissions for signage projects for each ship based on their dry dock schedule.
Document and update existing signage inventory pre-dry dock.
Compile and submit wayfinding edits with input from operational departments, Hotel Refurbishments, Onboard Revenue, Guest Experience and Marketing
Identify Public Venue signage scope by reviewing inventory with the operational departments.
Collaborate with vendors to draft and finalize designs, seeking stakeholder input and actioning feedback
Review artwork to meet branding specifications, and ensure compliance with ADA, USPH and VSP posting requirements.
Review all final Wayfinding and Public Venue designs for accuracy and obtain production approval
Review quotes and action Purchase Orders
Communicate final package to all Operational departments, Interior Assest management, and Ship's hotel and technical teams.
Manage digital signage budget and forecast for annual budget approval
Work with Marketing and Guest Experience teams to identify hardware needs and ensure timely ordering/installation.
Ensure compliance with ADA, USPH and VSP posting requirements.
Facilitate Purchase Orders and manage hardware inventory to ensure ships have a par stock of spares when screens fail.
Oversee installation visits and provide detailed placement instructions with both vendors and shipboard teams.
Manage and communicate project status clearly to internal teams and vendors.
Manage shipboard physical and digital signage for the Holland America Line and Seabourn Fleet.
Addresses complex scheduling needs for site visits and installations; consolidates project installations and expenditures to minimize cost impact.
Creates a consistent on board or on land brand experience for guests, provides high visibility marketing opportunities and facilitates wayfinding through simple and accurate signage.
Manages projects and deliverables with signage vendors. Collaborates with various shipboard and shoreside stakeholders to ensure business needs are met.