Bilingual On-Site Supervisor (CP)

Manpower•Wilmington, MA

1d•Onsite

About The Position

The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and the successful implementation of the Manpower Service Delivery model at client locations. This role focuses on executing daily tasks, ensuring compliance, and fostering a positive experience for both clients and talent. The Onsite Supervisor serves as a bridge between OnSite Manager, talent, clients, and leadership, maintaining operational efficiency and addressing day-to-day challenges with a solutions-oriented mindset. Making an Impact The OnSite Supervisor drives operational success and client satisfaction by leading in four key areas: Operational Support & Service Delivery, Talent Engagement & Management, Client & Team Collaboration, Administrative Excellence & Compliance. The Onsite Supervisor plays a critical role in maintaining operational excellence and enhancing client and talent satisfaction. By ensuring accurate reporting, talent engagement, and proactive problem-solving, the Onsite Supervisor supports the Onsite Manager or Client Ops Manager in driving the success of the Manpower Service Delivery model. People Leadership OnSite Supervisor fosters a culture of accountability, collaboration, safety, and continuous development. By mentoring and guiding talent, the OnSite Supervisor empowers individuals to excel in their roles while promoting open communication and teamwork. The OnSite Supervisor is committed to building a motivated, engaged, and high-performing talent team that delivers exceptional service and safety to both clients and our talent. Your Typical Day and Other Key Details A day in the life of an OnSite Supervisor: Operates under general direction utilizing the OCE Standardization and Best-Practice Methodology. Critical thinking and solutioning with the OnSite Manager or Client Ops Manager and driving site performance. There are no signing or authorization responsibilities within this role. Collaboration with direct Management is required.

Requirements

Must be Bilingual Spanish/ English
Industry: 2+ years in staffing, human resources, or a client-facing operational role.
Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery.
Education: High school diploma or equivalent
Technical: Digital Literacy: desktop (MS Suite, SharePoint, Outlook, Workforce Management Systems) applications

Nice To Haves

Education: Bachelor’s degree
Vertical knowledge: Previous experience in Client Environment
Onsite management: Experience managing onsite programs in staffing/workforce solutions industry
Payroll & Invoicing: Previous experience with payroll and invoicing systems and validation and cross referencing of Payroll Data for accuracy.

Responsibilities

Data Entry & Reporting: Accurately input and reconcile data related to time entry, attendance, payroll, and client invoicing. Ensure compliance with contractual terms and onboarding requirements.
Client Reporting: Prepare and distribute daily, weekly, and monthly client-specific reports, ensuring accuracy and alignment with client expectations.
Order Management: Process and prioritize client orders, ensuring talent is assigned promptly and meets the client’s requirements. Coordinate with internal teams for resource alignment.
New-Hire Support: Conduct check-ins with new hires to address questions, provide guidance, and ensure a smooth onboarding experience.
Performance Monitoring: Track and Evaluate talent performance, addressing issues and providing constructive feedback to enhance performance. Collaborate with OnSite Manager to resolve performance related concerns and challenges and implement and monitor improvement plans.
Safety Oversight: Promote and enforce a culture of safety, documenting incidents or near-misses and taking a proactive approach to prevent future occurrences and working with client to address gaps and provide continuous improvement to site safety compliance.
Client Updates: Maintain regular communication with OnSite Manager or Client Ops Manager and Client to provide updates on Operations, address concerns, and highlight success.
Team Coordination: Support the OnSite Manager or Client Ops Manager in delegating tasks and ensuring team alignment with Service Delivery goal. Mentor and guide talent to achieve desired outcomes and completing their training and other responsibilities.
Operations Wrap-Up: Finalize administrative tasks, including safety reports, time clock corrections, and validation of client and talent reports.
Compliance Audits: Assist in conducting quarterly compliance audits for contracts, onboarding requirements, and Standard Operational Procedures (SOPs) using the OCE templates.