On-Site Medical Call-Center Specialist

DCI Donor Services • Knoxville, TN

7h • Onsite

About The Position

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join them to save lives. Their mission at DCIDS is to save lives through organ and tissue donation. They are specifically seeking people to join their team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible for offering the gift of donation to potential donor families. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Their unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. They also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Their performance is measured by the way they serve donor families and recipients, which is their ultimate mission. By mobilizing the power of people and the potential of technology, they are honored to extend the reach of each donor’s gift and share the importance of the gift of life. With the help of their employee-led strategy team, they will ensure that all communities feel welcome and safe with them because they are a model for fairness, belonging, and forward thinking.

Requirements

• A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
• 1+ years in a health-care related position including use of medical terminology.
• Working knowledge of computers and Microsoft Office applications.
• Ability to exercise independent judgement and multitask.
• Exceptional teamwork, communication, and conflict management skills.
• Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.

Nice To Haves

• CTBS, RN, or LPN desired.

Responsibilities

• Effectively captures medical information accurately and completely into donor management software.
• Facilitates the donation process through coordination and communication with donor families and medical personnel.
• Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
• Performs other related duties as assigned.

Benefits

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees