Call Center Representative (On-Site)

Trinity Health•Rensselaer, IN

1d•Onsite

About The Position

If you are looking for a Registration position in a Call Center, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located in person at 295 Valley View Blvd Rensselaer, NY. The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients; therefore, we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions.

Requirements

Multiple phone line experience
Strong interpersonal and communication skills
Problem analysis and problem solving
Customer service oriented
Attention to detail, multitasking
Positive attitude and be self-motivated
High School Diploma or GED
Ability to lift 20 lbs.

Nice To Haves

Previous call center experience a plus
Bi-lingual speaking a plus but not required

Responsibilities

Answer incoming calls and schedule appointments in accordance with set protocol
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Data entry of new patient information into computer system
Attend mandatory training sessions to stay updated on policy changes
Identify and escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures