On-Site Medical Call-Center Specialist

DCI Donor Services • Nashville, TN

7h • Onsite

About The Position

DCI Donor Services (DCIDS) is seeking a dynamic and enthusiastic team member to join their mission of saving lives through organ and tissue donation. This Donor Specialist position requires expertise in communicating during difficult situations and building relationships with families. The role is part of a passionate team responsible for coordinating the gift of health and life through donation, requiring strong interpersonal skills and effective communication. DCI Donor Services has been a leader in ending the transplant waiting list for over four decades, with a unique approach that allows for nationwide donation, transplantation, and distribution while maintaining local ties. They operate three organ procurement/tissue recovery organizations (New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services) and maximize gifts through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. The company's ultimate mission is measured by its service to donor families and recipients, extending the reach of each donor's gift through people and technology. DCIDS is committed to being a model for fairness, belonging, and forward thinking, ensuring all communities feel welcome and safe. This is an on-site position located in Nashville, TN, assigned to a rotating 12-hour night shift (6:00pm - 6:00am), with required training during the day shift.

Requirements

• A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification
• 1+ years in a health-care related position including use of medical terminology.
• Working knowledge of computers and Microsoft Office applications.
• Ability to exercise independent judgement and multitask.
• Exceptional teamwork, communication, and conflict management skills.
• Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills.

Nice To Haves

• CTBS, RN, or LPN desired.

Responsibilities

• Effectively captures medical information accurately and completely into donor management software.
• Facilitates the donation process through coordination and communication with donor families and medical personnel.
• Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care.
• Performs other related duties as assigned.

Benefits

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees