On‑Site IT Support Engineer (Residential Operations)

Coinbase Careers Page•Los Angeles, CA

32d•$55 - $64•Onsite

About The Position

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The On‑Site IT Support Engineer delivers white‑glove, security‑first support for an Executive and their household technology environment. This role is the primary, on‑site point of contact for residential IT needs and partners closely with Coinbase’s enterprise IT, executive support, networking, and corporate security teams to ensure a seamless, reliable, and secure experience at all times. The highest degree of professionalism, discretion, and responsiveness is essential.

Requirements

5+ years of IT support experience, including 2+ years supporting executive users in high‑stakes environments.
Expertise in macOS and iOS, plus strong understanding of enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero‑trust networking concepts).
Residential systems experience across wired and wireless networking (design, ISP management, firewalls, DNS/DHCP), AV (streaming, conferencing, distribution), and smart home technologies.
Secure configuration, management and monitoring or Ubiquiti, Aruba or similar prosumer grade hardware
Mesh network design, deployment, and monitoring
VLAN configuration, network segmentation, and device isolation to support guests, IoT, and different device classes
Quality of Service (QoS) configuration and monitoring
Zwave, Zigbee, Lutron, and other common open and proprietary home automation protocols
Security‑first mindset with sound judgment on confidentiality, data protection, and least‑privilege access; proven discretion in handling sensitive information.
Exceptional communication and customer service, with the ability to explain complex technical issues clearly, set expectations, and operate with urgency and calm under pressure.
Self‑directed execution with strong problem solving and ownership; able to prioritize, document, and drive tasks to completion with minimal supervision.
Flexible schedule with availability for occasional nights/weekends and rapid response to priority issues.
Comfortable working 75% on-site with frequent travel (mostly within CA)

Nice To Haves

Experience supporting C‑level leaders in high‑growth tech or fintech environments.
Familiarity with regulated or security‑sensitive environments and executive privacy considerations.
Hands‑on experience with network design in complex residential settings (VLANs, mesh/enterprise APs, failover links, monitoring).
Background in AV and smart home ecosystems (e.g., Apple TV/AirPlay, multi‑room audio/video, control systems).
Experience building SOPs, runbooks, and asset management for high‑availability environments.

Responsibilities

Deliver white‑glove support executive residential technology systems, including wired and wireless networking, AV, smart home devices, printers, mobile devices, and computers.
Own proactive monitoring and maintenance of the home network, ensuring strong Wi‑Fi coverage, performance, and device health, with clear runbooks for common scenarios and failover connectivity.
Manage and troubleshoot Apple ecosystem devices (macOS, iOS, tvOS, HomeKit) with secure integration to corporate systems, adhering to least‑privilege and zero‑trust principles.
Partner with corporate security and networking to maintain alignment with company security standards and privacy expectations; ensure endpoint compliance, timely patching, and secure identity/MFA practices.
Coordinate external vendors (ISP, AV integrators, smart home/automation providers) for installations, upgrades, and escalations; verify changes meet security and reliability requirements.
Maintain accurate documentation of residential IT assets, configurations, passwords/secrets handling procedures, and service logs; create and update SOPs/runbooks for continuity.
Provide remote and on‑site support outside business hours as needed for critical issues, high‑priority events, or travel preparation.
Prepare executive travel technology end‑to-end: device readiness, connectivity planning (domestic/international), secure access, and tested contingencies across environments (hotel, aircraft, remote locations).
Support incident response and post‑incident reviews, drive root-cause analysis, and implement preventive measures and observability improvements.

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