On-Site IT Engineer

Empist (Formerly Digerati Group)•Chicago, IL

55d•$60,000 - $75,000•Onsite

About The Position

EMPIST is seeking an experienced IT Engineer to provide dedicated, on-site technology support for one of our key clients. This full-time position requires working at the client's office five days per week, managing day-to-day help desk requests, troubleshooting hardware and software issues, and ensuring reliable system performance. Travel between various client sites may also be required, multiple times per week. In addition to providing responsive technical assistance, this hire will play an active role in strategic IT planning: helping the client align their technology infrastructure with business goals.

Requirements

Minimum 3+ years experience in a desktop/help desk support role or related work
Service Desk or Support Center Experience
Microsoft Desktop Operating Systems - Windows 10, Windows 11
Experience with all Microsoft Office Products including the M365 stack
Experience with RMM tools such as Kaseya
Ability to troubleshoot core Windows infrastructure services (Active Directory Domain Services, DHCP, DNS, Domain Controllers, File Services, Group Policy, Network Policy Server, etc)
Experience performing administration of Microsoft 365 / Office 365 tenants
Understand Microsoft 365 SaaS solutions (Sharepoint Online, Exchange Online, MS Teams, etc.)
Comfortable liaising with stakeholders from all levels, client-facing and internally
Driven to learn, grow into a bigger role and take on more responsibilities
Exhibit strong motivation, self-direction, commitment, sense of service and integrity
Ability to multi-task and stay calm under moderate pressure using solid analytical and problem-solving skills
Excellent organization and customer service skills
Ability to assess issues and provide timely resolution
Excellent verbal and written communication skills• Ability to work independently
Desire to be helpful in any situation
Positive attitude and work ethic
Passion for technology

Nice To Haves

Azure Certifications (Azure Administrator / Azure Fundamentals) or equivalent experience with Identity, IaaS, or PaaS in the Azure Platform
Experience working with Azure AD Connect
Familiarity with Active Directory Federated Services (ADFS)
Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert Certifications (MCSE) for Server 2016+, or equivalent experience
Prior experience working with MFA platforms (such as DUO and Azure AD MFA)
Experience with ITGlue
Management via Command Line tools (Powershell, CMD, Visual Studio Code)
Project engineer experience a plus
Has prior experience working within objective and key results (OKR) framework.

Responsibilities

Resolution of end user and infrastructure issues
Provide guidance and IT planning for clients
Deploy new computer equipment
Update tickets with accurate and timely information following specified protocol for ticket maintenance
Ability to create accurate documentation of all activities a must
Proactive technical support services through the use of automation
Involvement in strategic planning of clients' use of IT
Troubleshoot user and system problems over the phone with remote control technologies
The ability to manage, maintain, troubleshoot and support our client's equipment, software and services