On-site Controls Support Engineer

Toyota Industries Corporation•Indianapolis, IN

10d•Onsite

About The Position

The Controls Support Engineer primary responsibility is to provide customer support to all existing Bastian Solutions customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties includes controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site, ensuring proper project close out process is followed, helping with ordering spare/replacement parts, preparing and following up on Annual Support Contracts, and proactive customer checkups/visits. The individual will work directly with the Controls Support Manager to ensure all customer needs are met in a timely manner as well as to the customer’s complete satisfaction. The individual will work develop the customer support program to include post acceptance support and after-hours support. The individual will work with other Systems and Controls personnel to coordinate and assist in project close out.

Requirements

BS in Engineering (Electrical or Mechanical) or technical discipline
PLC/VLC programming experience
HMI programming experience
Extremely computer literate with MS Office products
Excellent communication and documentation skills
Able to be onsite in Avon, IN
Must be legally authorized to work in the U.S. and not require sponsorship currently or in the future.

Nice To Haves

Panel design preferred
Hands-on mechanical capabilities
AutoCAD experience preferred
Material Handling or Automation experience preferred

Responsibilities

Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation)
Communicate with other Bastian team members effectively. Keep your manager advised of schedule. Check and use voice mail / e-mail diligently. Maintain the team relationship.
Willingness to step up and assist other positions within Bastian Solutions.
Communicate strategic information regarding suppliers and customers.
Become expert on equipment, suppliers, and applications.
Work with manager to develop processes to help support our team’s growth.
Be part of the rotating 24/7 on-call Support Program (approx. once every 2 months).
Working with 3rd party vendors to quote additional support (onsite visits).
Timely completion of all reports and logs to include time and expenses reports.
Deliver small Support projects under budgeted time/hours and hardware cost.
Any and all job duties as assigned.