On-Site AV Support Technician

IGI•Dearborn, MI

20d•$45,000 - $65,000•Onsite

About The Position

We have an immediate opening for an On-Site AV Support Technician based in Dearborn, Michigan. We seek individuals with technical aptitude and a great attitude. Ideal candidates will have relevant experience in the audio-visual industry. The On-Site AV Support Technician and ALL our employees are the most important assets driving our continued success and our culture places great value in hard work, moral integrity, and mutual respect. We offer a professionally rewarding and collaborative workplace environment with many opportunities to learn new things, grow, and contribute while respecting work-life balance. Primary Role Support all existing audiovisual systems including 4K PowerWalls and 4K DesignViews (dvLED Walls), and VR Room / CAVE installations at a customer site in Dearborn, MI.

Requirements

Minimum of 3 years comprehensive, on-site AV system support in corporate settings with a broad range of commercial audio-visual components.
Ability to read and follow system design drawings and layouts.
Efficiently troubleshoot system issues.
Attention to detail and willingness to take ownership of work.
Strong mechanical skills and experience working with power tools and on ladders/lifts.
Must be a self-starting, proactive, and goal-oriented team player who strives for excellence.
Excellent interpersonal and communication skills as well as professional appearance.
Experience with Microsoft Office applications, e.g. Outlook, Excel, and Word.
Ethics, accountability, and integrity must be of the highest caliber.
Clean driving record.
Minimum high school diploma or equivalent.
Must be authorized to work in the United States on a full-time basis.

Nice To Haves

Experience with Samsung dvLED (direct view LED) video walls PREFERRED
Experience with Windows PC and Apple/Mac OS platforms PREFERRED
Basic knowledge of BYOD and Microsoft Teams operation and configuration PREFERRED
Extron AV Associates (for On-Site AV Support) PREFERRED

Responsibilities

Assist in the installation of AV systems.
Complete administrative tasks associated with field work, such as time tracking, punch lists, and submitting project status reports.
Professionally communicate with customers and company management regarding project status.
Perform preventative maintenance services, routine testing, and problem diagnosis of integrated systems.
Ensure that all spaces are left neat, clean, and presentable for use.
Maintain IGI quality expectations.
Ability to balance multiple tasks and changing priorities.
Exercise appropriate judgement when dealing with customers and planning/executing tasks.
Complete tasks within the allotted time or faster, making effective use of time.
Effective communication with clients and colleagues.
Accountable for ensuring that all job tasks are performed in accordance with IGI standards.
Take the initiative to improve personal and professional skills and knowledge.