On Call Residences Coordinator

Marriott•Los Angeles, CA

About The Position

Serve Residence owners and their guests by responding to personal instructions, requests, and arrangements. Uphold the highest levels of hospitality, safety, and security to our Residence owners and their guests. Accommodate Residence owners and their guests by furnishing information about the property and the surrounding area amenities, including venues on the campus, events, activities, hotel restaurant outlets, as well as local restaurants. Answer, record and process all Residence owners’ calls, messages, requests, questions or concerns, and contact appropriate department (e.g. Engineering, Housekeeping) as necessary. Review shift pass-ons or daily memo books and register pertinent information in system (e.g., BuildingLink). Maintain Residences Rules and Regulations of Residence owners and their guests, including Residence owners’ unit information, authorizations, system updates, as well as taking ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements. Welcome, acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell. Ensure uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards. Anticipate and address Residence owners’ service needs, assist individuals with disabilities, accommodate Residence owners’ and their guests’ requests while focusing on safety and security at all times. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones within 3 rings using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other departments. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Execute other reasonable job duties as requested.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Responding to personal instructions, requests, and arrangements
Upholding the highest levels of hospitality, safety, and security
Furnishing information about the property and surrounding area amenities
Answering, recording and processing Residence owners’ calls, messages, requests, questions or concerns
Contacting appropriate departments as necessary
Reviewing shift pass-ons or daily memo books and register pertinent information in system
Maintaining Residences Rules and Regulations
Taking ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements
Welcoming, acknowledging and thanking Residence owners
Ensuring uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards
Anticipating and addressing Residence owners’ service needs
Assisting individuals with disabilities
Accommodating Residence owners’ and their guests’ requests while focusing on safety and security at all times
Speaking with others using clear and professional language
Preparing and reviewing written documents accurately and completely
Answering telephones within 3 rings using appropriate etiquette
Developing and maintaining positive working relationships with others
Supporting team to reach common goals
Listening and responding appropriately to the concerns of other departments
Complying with quality assurance expectations and standards
Standing, sitting or walking for an extended period of time or for an entire work shift
Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance
Executing other reasonable job duties as requested