On Call Residences Coordinator

Marriott•Los Angeles, CA

About The Position

Serve Residence owners and their guests by responding to personal instructions, requests, and arrangements. Uphold the highest levels of hospitality, safety, and security to our Residence owners and their guests. Accommodate Residence owners and their guests by furnishing information about the property and the surrounding area amenities, including venues on the campus, events, activities, hotel restaurant outlets, as well as local restaurants. Answer, record and process all Residence owners’ calls, messages, requests, questions or concerns, and contact appropriate department (e.g. Engineering, Housekeeping) as necessary. Review shift pass-ons or daily memo books and register pertinent information in system (e.g., BuildingLink). Maintain Residences Rules and Regulations of Residence owners and their guests, including Residence owners’ unit information, authorizations, system updates, as well as taking ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements. Welcome, acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell. Ensure uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards. Anticipate and address Residence owners’ service needs, assist individuals with disabilities, accommodate Residence owners’ and their guests’ requests while focusing on safety and security at all times. Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones within 3 rings using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concerns of other departments. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Execute other reasonable job duties as requested.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.

Responsibilities

Respond to personal instructions, requests, and arrangements of Residence owners and their guests.
Uphold the highest levels of hospitality, safety, and security.
Furnish information about the property and surrounding area amenities.
Answer, record and process calls, messages, requests, questions or concerns.
Contact appropriate departments as necessary.
Review shift pass-ons or daily memo books and register pertinent information in system.
Maintain Residences Rules and Regulations.
Maintain Residence owners’ unit information, authorizations, system updates.
Take ownership and accountability of all on-site vendor interactions, authorizations and insurance requirements.
Welcome, acknowledge and thank Residence owners with genuine appreciation and provide a fond farewell.
Ensure uniform, nametags, and personal appearance are clean, professional, and in compliance with company standards.
Anticipate and address Residence owners’ service needs.
Assist individuals with disabilities.
Accommodate Residence owners’ and their guests’ requests while focusing on safety and security at all times.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones within 3 rings using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other departments.
Comply with quality assurance expectations and standards.
Stand, sit or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Execute other reasonable job duties as requested.