On Call Crisis Worker PT (75747)

Prestera Health Services•Charleston, WV

42d

About The Position

The On-Call Crisis Worker assists consumers and their family/legal guardians when a crisis arises. Responds to crisis calls, completing screeners/assessments, documenting all services, and handing off communication in a timely manner. Responsible for the evaluation, management, and stabilization of the crisis as identified by the consumer/family. Collaborates and engages with system partners to provide the least restrictive services possible. Provides education & resources to the consumer’s family/legal guardian to promote resilience and recovery.

Requirements

Bachelor’s Degree in a human service or health care related field.

Responsibilities

Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members.
Provides face to face and phone crisis support/services to individuals in need of crisis services regardless of how they access services.
Answers all incoming calls quickly with standard greeting and screening protocol.
Provides crisis assessment/support visit within an hour of the crisis call unless approved by supervisor.
Provides case consultation to staff as requested.
Completes crisis safety plans on individuals when assessments are completed face to face.
Receives calls and refers consumers and families to additional services based on individual consumer need.
Works different shifts and provides on call coverage for mobile crisis.
Responds timely to all incoming calls after normal business hours, including but not limited to hospitals, commissioners, petitioners, crisis units, etc.
Completes all needed documentation as well as ensuring the petition, certification, and medical records are provided to the parties involved if needed.
Provides hand off communication to staff when an open consumer accesses crisis services for support.
Completes follow-up activities with assigned consumers.
Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports
Utilizes technology provided to perform job efficiently and effectively.
Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.